[Remote] Solution Engineer, Amazon Connect at NeuraFlash

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Salesforce, AmazonIndustries

Requirements

2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect
2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
B.S

Responsibilities

Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers
Lead discovery sessions, presentations, and workshops with prospects and customers
Gather requirements for large-scale Amazon Connect and transformation projects
Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash as a Consulting Partner
Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash delivery team
Help maintain and update lead management, pipeline & forecasting in Salesforce
Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
Continuously ensure the highest possible level of customer experience
Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash’s Amazon Connect and AI teams

Skills

Key technologies and capabilities for this role

Amazon ConnectSalesforceService Cloud VoiceAgentforceSalesforce EinsteinAIGenerative AIConversational AIPre-salesSolution Engineering

Questions & Answers

Common questions about this position

What is the salary or compensation for the Solution Engineer role?

This information is not specified in the job description.

Is this Solution Engineer position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Solution Engineer position?

The role requires expertise in demonstrating Amazon Connect, Salesforce products, and NeuraFlash assets, leading discovery sessions and workshops, gathering requirements for large-scale projects, creating compelling demos, and developing proposals and RFP responses.

What is the company culture like at NeuraFlash?

NeuraFlash fosters a collaborative environment with trailblazing experts passionate about AI innovation, where you'll work closely with the VP of Solutions Engineering, Product Managers, Practice Leads, and delivery teams to drive high growth in the Salesforce ecosystem.

What makes a strong candidate for this Solution Engineer role?

Strong candidates have experience in pre-sales for Amazon Connect and Salesforce projects, can build technical credibility through demos, lead customer sessions, and contribute field feedback to product development.

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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