Retention Specialist
Constant Contact34,000 - 40,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, E-commerceIndustries
Requirements
Candidates should have prior experience in customer service, preferably with a retail company, but this is not required. They must possess excellent written communication skills and the ability to demonstrate a Customer First mentality, as well as be comfortable using an authentic, customer-friendly tone when addressing complex customer issues. Prior experience using Shopify, Zendesk, Gorgias, or similar customer service software is preferred, and experience in a call center or remote environment is a plus.
Responsibilities
The Retention Specialist will assist customers over the phone and virtually via chat, email, and social media, providing information on product details, order statuses, tracking, returns, and customer account details. They will manage multiple customer interactions efficiently, proactively identify solutions to customer questions, and work in a distraction-free remote environment while completing a 90-day introductory period for successful completion.
Skills
Customer Service
Written Communication
Customer First Mentality
Experience with Shopify
Experience with Zendesk
Experience with Gorgias
Remote Work
Detail-Oriented
Reliable
Communication Skills
Quince
Direct-to-consumer e-commerce for fashion and home essentials
About Quince
Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.
Key Metrics
San Francisco, CaliforniaHeadquarters
2018Year Founded
$74.9MTotal Funding
SERIES_BCompany Stage
Consumer Software, Consumer GoodsIndustries
201-500Employees