Senior Customer Success Manager
Branch- Full Time
- Senior (5 to 8 years)
The Senior Customer Success Engineer will lead technical enablement for FastSpring’s strategic and key customers, helping them implement, integrate, and scale successfully on our platform. As a trusted technical advisor, you’ll guide customers through feature adoption, troubleshoot complex issues, and advocate for their needs within FastSpring. This position is pivotal in bridging business objectives with technical execution to drive customer satisfaction, retention, and growth. Responsibilities include delivering comprehensive product demonstrations to both technical and non-technical audiences, and managing all technical aspects of customer expansion opportunities, migrations from legacy systems, and the implementation or enhancement of additional stores.
FastSpring is the world’s leading ecommerce platform for SaaS/Software, gaming, and digital product companies. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency. We pride ourselves on being an innovative company with an entrepreneurial culture, growth mindset, global influence, and profitable operations.
We are committed to building an inclusive work environment, and we invest in our employees by helping team members grow and develop professionally. We are developers, technologists, and business professionals who are globally-minded, customer-focused, and driven by constant innovation.
Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast and Halifax.
Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]
E-commerce platform for digital product sales
FastSpring provides an e-commerce platform tailored for software and digital product companies to manage their online sales. It offers a full-service solution that includes global online payments, subscription management, and branded checkout experiences. The platform supports various payment methods, currencies, and languages, allowing businesses to cater to a worldwide audience. FastSpring also emphasizes security with risk management services like fraud protection and compliance with international regulations. Unlike many competitors, FastSpring focuses specifically on the needs of digital product sellers, helping them streamline operations and increase revenue through customizable solutions. The company's goal is to simplify the complexities of global e-commerce, enabling businesses to grow and operate more efficiently.