Technical Operations Manager
Clipboard HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
$130,000 – $150,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare TechnologyIndustries
Requirements
Candidates should possess excellent verbal and written communication skills, with the ability to tailor technically complex topics to diverse audiences, and demonstrate keen attention to detail and creative problem-solving abilities. They should also have the ability to translate learnings into repeatable technical processes that can scale, and a bias toward action. Familiarity with how to call APIs, technical debugging skills, and the ability to translate user-facing problems into engineering-facing bug tickets are required, along with experience using tracking tools such as Jira or Linear and familiarity with tools like Postman and Browser dev tools.
Responsibilities
The Operations Manager, Technical Support will serve as the escalation point for ‘Tier 3’ support tickets, taking direct responsibility for final resolution with the end user/organization, debug and troubleshoot complex issues to identify root causes, develop processes and documentation for recurring issues to improve scalability and efficiency, collaborate with the Engineering team on issues that exceed the tools of Support team at large, contribute to training and Knowledge Base articles to document, and work closely with Support and Engineering teams on technical problem solving for unique partner-specific challenges. They will also build and scale customer support tools and procedures to meet the growing demands of the business, and foster a customer-centric culture.
Skills
Customer Support
Technical Troubleshooting
Process Development
Team Leadership
Customer Service
Support Operations
Abridge
AI platform for clinical documentation automation
About Abridge
Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.
Key Metrics
Pittsburgh, PennsylvaniaHeadquarters
2018Year Founded
$201.8MTotal Funding
SERIES_CCompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees