Senior Customer Success Manager
Tremendous$180,000 - $220,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
$165,000 – $185,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consulting, Enterprise SoftwareIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Principal Engagement Manager position?
The salary range is $165K - $185K.
Is this role remote or does it require office work?
This is a fully remote position.
What key skills are required for this role?
Required skills include relevant experience supporting enterprise customers with complex products, excellent communication and technical skills for customer-facing roles, project management abilities, experience with enterprise clients requiring white glove service, and technical background with APIs, integrations, and JSON.
What is the work environment like at Assured?
Life at Assured is dynamic, collaborative, and rewarding in a fast-paced, venture-backed startup.
What makes a strong candidate for this Principal Engagement Manager role?
Strong candidates have experience with enterprise customers and complex products, a mix of communication and technical skills especially with APIs and JSON, project management expertise, and a sense of urgency in a fast-paced startup environment.
Assured
Digital solutions for insurance claims processing
About Assured
Assured.Claims provides digital solutions specifically for Property and Casualty (P&C) insurance carriers, focusing on enhancing the claims process. Their platform allows insurers to manage claims digitally, utilizing a combination of artificial intelligence and human interaction to facilitate effective communication with all parties involved. A key feature of their service is the First Notice of Loss (FNOL) web app, which helps insurers collect structured data at the beginning of a claim, leading to improved customer experiences and faster claim resolutions. Assured.Claims differentiates itself by offering a white-label solution, enabling insurers to implement their technology under their own brand without needing to develop it themselves. The company's goal is to streamline the claims process for insurers, ultimately improving efficiency and accuracy in claims handling.
Palo Alto, CaliforniaHeadquarters
2019Year Founded
$4.3MTotal Funding
SEEDCompany Stage
Fintech, AI & Machine LearningIndustries
51-200Employees
Benefits
Competitive salary & equity packages
Medical, dental, & vision
Life Insurance
PTO (Uncapped vacation days & paid holidays)
Family Leave
401(k) contribution
Commuter Benefits (Tax-advantaged commuter benefits account)
Health & Dependent Care FSAs (Pre-tax flexible spending accounts for out-of-pocket expenses)
Risks
Rising competition from new insurtech startups could erode Assured.Claims' market share.
Regulatory scrutiny on AI claims processing may increase compliance costs.
Data privacy concerns could lead to reputational damage for Assured.Claims.
Differentiation
Assured.Claims offers a unique FNOL web app for structured data collection.
The company provides a white-label solution for insurers to brand their own technology.
Assured.Claims combines AI and human interaction for empathetic claims communication.
Upsides
Increased AI adoption enhances claims process with 24/7 support and reduced response times.
IoT integration allows real-time data collection, improving claims accuracy.
Remote work trends drive demand for digital claims solutions, boosting Assured.Claims' market.
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