Lead - Customer Engagement
FreshBooksSalary not specified
- Full Time
- Junior (1 to 2 years)
$165,000 – $185,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consulting, Enterprise SoftwareIndustries
Requirements
Candidates should have relevant work experience supporting enterprise customers with a complex product. An excellent blend of communication and technical skills is required, along with experience managing multi-million dollar annual contract value enterprise clients with 'white glove' service. Project management skills are necessary, as is a strong sense of urgency and commitment to positive customer outcomes. A technical background with experience interacting with APIs and integrations, as well as the ability to review JSON files to uncover and communicate issues with the code, is essential. Industry knowledge and experience is a plus.
Responsibilities
The Principal Engagement Manager will provide an excellent customer experience during implementation and post-implementation. They will own and drive resolution to complex scenarios and technical issues while working with engineering, product, and sales to ensure customer satisfaction. The role involves working closely with customers to establish the best usage and understanding of the platform and keeping them up-to-date on new product releases. Additionally, they will become the 'Voice of the Customer' to identify, communicate, and deliver on opportunities to improve support and enablement for customers, including new processes, tools, or product enhancements.
Skills
Communication
Technical Skills
Project Management
API Integration
JSON Files
Customer Facing
Enterprise Clients
Assured
Digital solutions for insurance claims processing
About Assured
Assured.Claims provides digital solutions specifically for Property and Casualty (P&C) insurance carriers, focusing on enhancing the claims process. Their platform allows insurers to manage claims digitally, utilizing a combination of artificial intelligence and human interaction to facilitate effective communication with all parties involved. A key feature of their service is the First Notice of Loss (FNOL) web app, which helps insurers collect structured data at the beginning of a claim, leading to improved customer experiences and faster claim resolutions. Assured.Claims differentiates itself by offering a white-label solution, enabling insurers to implement their technology under their own brand without needing to develop it themselves. The company's goal is to streamline the claims process for insurers, ultimately improving efficiency and accuracy in claims handling.
Key Metrics
Palo Alto, CaliforniaHeadquarters
2019Year Founded
$4.3MTotal Funding
SEEDCompany Stage
Fintech, AI & Machine LearningIndustries
51-200Employees