Senior Customer Advocacy & Community Manager

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Auto Repair Software, SaaSIndustries

Requirements

The ideal candidate is a builder-at-heart with a passion for customer advocacy and community building. They should have experience in designing and implementing customer loyalty programs, managing online communities, and analyzing usage data to drive retention and expansion. Experience in the auto repair industry is a plus. The ability to create structured feedback loops and communicate insights to leadership is also important.

Responsibilities

The Senior Customer Advocacy & Community Manager will be responsible for designing and executing a customer advocacy program to drive referrals, reviews, and retention. This includes building a tiered loyalty framework, nurturing a user community, and owning customer communications. The role involves analyzing customer data to identify opportunities for adoption and expansion, gathering customer success stories for marketing materials, and driving referral and review initiatives. Additionally, the manager will champion the voice of the customer by establishing feedback loops and channeling insights to product and CX teams, while also measuring and reporting on the impact of advocacy and retention efforts.

Skills

Customer Advocacy

Community Management

Program Design

Referral Programs

Customer Retention

Customer Success

Product Marketing

Brand Marketing

Content Strategy

Community Building

Customer Insights

Customer Engagement

Tekmetric

Cloud-based software for auto repair shops

About Tekmetric

Tekmetric provides software solutions specifically designed for auto repair shops in the United States and Canada. Its main product is a cloud-based Shop Management System (SMS) that helps over 3,000 auto repair shops improve their operations. The software includes features like automated reports, digital vehicle inspections with photos and videos, and trend tracking, which assist shop owners in making informed decisions and enhancing customer trust. Tekmetric differentiates itself from competitors by offering a subscription-based pricing model that charges a flat monthly fee based on the number of shops, making it accessible for businesses of all sizes. The company's goal is to facilitate the transition from paper-based systems to digital solutions, ultimately improving operational efficiency and customer satisfaction in the auto repair industry.

Houston, TexasHeadquarters

2015Year Founded

$1.6MTotal Funding

EARLY_VCCompany Stage

Automotive & Transportation, Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Sick Leave

401(k) Retirement Plan

401(k) Company Match

Life Insurance

Disability Insurance

Wellness Program

Professional Development Budget

Risks

Increased competition from other software providers threatens Tekmetric's market share.

Integration challenges from Shopgenie acquisition may disrupt service continuity.

Economic downturns could lead to reduced subscriptions, impacting Tekmetric's revenue.

Differentiation

Tekmetric offers a cloud-based SMS integrating with OEC RepairLink for OE dealer interactions.

The Tekmetric Tire Suite streamlines tire management, enhancing efficiency for auto repair shops.

Partnerships with SiriusXM and Affirm add unique value to Tekmetric's customer offerings.

Upsides

Growing demand for digital transformation boosts Tekmetric's market potential in auto repair shops.

Subscription-based model aligns with industry trends, ensuring predictable revenue and customer retention.

Expansion into tire management broadens Tekmetric's market reach and service offerings.

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