Technical Account Manager at Highspot

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Sales Enablement, Technology, SoftwareIndustries

Requirements

4+ years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar
Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems

Responsibilities

Serve as the primary technical liaison between Highspot and mid to upper market customers, understanding their unique business needs and technical environments
Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively
Team up with CSMs, Account Managers, Support, and Product & Engineering to ensure customers harness the full potential of the solutions
Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights
Demonstrate acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback
Manage customer expectations and deliverables through effective communication and stakeholder management

Skills

Key technologies and capabilities for this role

Technical Account ManagementCustomer SuccessTechnical TroubleshootingStakeholder ManagementSales EnablementProduct GuidanceSystems Troubleshooting

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this Technical Account Manager role?

This information is not specified in the job description.

What experience is required for this role?

Candidates need 4+ years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar, along with excellent technical aptitude to understand and troubleshoot complex systems.

What does the team structure look like for this position?

The role involves teaming up with CSMs, Account Managers, Support, and Product & Engineering teams to ensure customer success.

What makes a strong candidate for this Technical Account Manager position?

A strong candidate will have 4+ years in a client-facing technical role and excellent technical aptitude for troubleshooting complex systems, enabling them to serve as a primary technical liaison and provide expert guidance to customers.

Highspot

AI-powered sales enablement platform

About Highspot

Highspot provides a sales enablement platform that helps sales teams improve their productivity and efficiency. Its main product, Highspot Copilot, is an AI-powered digital assistant that delivers the right content to sales representatives at the right time, enhancing their ability to engage and convert potential buyers. The platform supports sales teams by managing sales content, preparing reps for different selling scenarios, and facilitating personalized interactions through digital sales rooms. Highspot also includes features for onboarding and training sales reps, ensuring they are well-prepared for real-world situations. Unlike many competitors, Highspot focuses on driving measurable outcomes such as increased win rates and reduced ramp time for sales reps. The goal of Highspot is to empower sales teams to close deals more effectively and generate higher revenue.

Seattle, WashingtonHeadquarters

2012Year Founded

$625.1MTotal Funding

SERIES_FCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees