Technical Account Manager at UiPath

Seoul, South Korea

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AutomationIndustries

Requirements

A degree in Computer Science, Engineering, or a related field (inferred from incomplete "A degree in Com")
Experience in technical account management, customer success, or enterprise software support
Curiosity, self-propelled, generous, and genuine mindset
Ability to thrive in a fast-moving, fast-thinking growth company environment
Passion for automation and helping customers achieve business outcomes

Responsibilities

Take ownership of customers' technical success with the UiPath Platform
Be a core member of the UiPath account team, accountable for technical workstreams to strategize and execute adoption plans
Proactively engage and influence customers, providing embedded technical advisory and guiding technical maturity of automation programs
Provide UiPath Platform infrastructure, installation, and upgrade planning, guided assistance, and troubleshooting
Enable customers' technical stakeholders on UiPath Platform best practices relevant to their automation pipelines, objectives, environments, and constraints
Conduct design and code reviews for select automations to reinforce and verify best practices
Perform technical health checks of customers' automation programs and environments, identifying risks and opportunities for improvement
Collaborate with UiPath Product Support and subject matter experts to manage, facilitate, communicate, and resolve escalated support incidents
Provide technical advisory to customers through webinars, demos, and speaking engagements
Develop and mature team processes, assets, and methodologies in an agile manner

Skills

UiPath

RPA

Automation

Account Management

Customer Success

Stakeholder Management

Enterprise Software

Business Automation

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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