Keywords Studios

Technical Account Manager

Canada

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Software as a Service (SaaS), BiotechnologyIndustries

Requirements

The ideal candidate should possess strong executive and business user relationship-building skills, experience managing a team of Customer Success Managers, and a customer-obsessed strategic mindset. A background in account management, sales, or marketing is preferred, along with the ability to collaborate with product and engineering teams.

Responsibilities

As a Technical Account Manager, you will build and maintain strong relationships with key stakeholders, manage a team of Customer Success Managers globally, partner with various internal teams to oversee the customer lifecycle, advocate for client needs within Helpshift, and collaborate with product and engineering to incorporate customer feedback into product roadmap planning. You will also conduct business reviews, handle escalations, and manage major lifecycle events such as renewals and beta launches to support product adoption and business goals.

Skills

Customer Relationship Management
Account Management
Customer Success
Team Leadership
Strategic Planning
Stakeholder Management
Product Adoption
Customer Enablement
Escalation Management

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

Key Metrics

London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.

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