Technical Account Manager - USA
Altera Digital Health- Full Time
- Junior (1 to 2 years)
The ideal candidate should possess strong executive and business user relationship-building skills, experience managing a team of Customer Success Managers, and a customer-obsessed strategic mindset. A background in account management, sales, or marketing is preferred, along with the ability to collaborate with product and engineering teams.
As a Technical Account Manager, you will build and maintain strong relationships with key stakeholders, manage a team of Customer Success Managers globally, partner with various internal teams to oversee the customer lifecycle, advocate for client needs within Helpshift, and collaborate with product and engineering to incorporate customer feedback into product roadmap planning. You will also conduct business reviews, handle escalations, and manage major lifecycle events such as renewals and beta launches to support product adoption and business goals.
Comprehensive service provider for video games
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.