Technical Account Manager at Megaport

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Services, NetworkingIndustries

Requirements

5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar)

Responsibilities

Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering
Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution
Deliver regular technical health checks, roadmap sessions, and executive business reviews
Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering)
Monitor account health and usage to identify growth and retention opportunities
Contribute to the evolution of the Premium Support offering and TAM delivery model globally
Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region
Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively
Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices
Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition
Collaborate with SIs and VARs to support co-selling opportunities
Keep partners up to date with the latest Megaport service offerings and solution capabilities
Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives
Deliver enhanced support during incident response, assisting with prioritisation and escalations with internal teams and coordination with third-party/cloud providers
Provide proactive engagement offering technical consulting and advisory services, conducting regular network performance reviews, and guiding customers on current and future use of Megaport's services

Skills

Key technologies and capabilities for this role

Technical Account ManagementCustomer SuccessIncident ResponseEscalation ManagementCloud NetworkingNaaSAWSAzureGoogle CloudEnterprise SupportProactive Engagement

Questions & Answers

Common questions about this position

What is the employment type for this Technical Account Manager role?

This is a full-time permanent position.

Is this Technical Account Manager role remote or does it require office presence?

This information is not specified in the job description.

What skills or experience are required for the Technical Account Manager position?

The role requires being experienced, customer-obsessed, with expertise in acting as a strategic technical advisor, managing technical relationships, delivering technical consulting, and guiding customers on network services and deployments.

What is the company culture like at Megaport?

Megaport fosters a collaborative, supportive, and fun environment where collaboration beats hierarchy, curiosity fuels growth, everyone's voice matters, and customers are at the center of everything.

What makes a strong candidate for the Technical Account Manager role?

Strong candidates are experienced, customer-obsessed individuals who excel at technical relationship management, proactive consulting, guiding complex deployments, and collaborating with partners like System Integrators and Value-Added Resellers.

Megaport

Network connectivity solutions on subscription

About Megaport

Megaport provides Network as a Service (NaaS) solutions that simplify and enhance network connectivity for businesses. Their services allow clients to connect to major cloud providers like Amazon Web Services and Microsoft Azure on a subscription basis, making it easier for companies to manage their network needs without heavy physical infrastructure. Megaport's products, such as Megaport Virtual Edge and Megaport Cloud Router, enable on-demand connections that are flexible and scalable. Unlike traditional networking solutions, Megaport operates on a pay-as-you-go model, allowing businesses to adjust their network usage based on their requirements. The goal of Megaport is to empower organizations across various industries to seamlessly connect to cloud services and optimize their network infrastructure.

Brisbane, AustraliaHeadquarters

2013Year Founded

$25.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, FintechIndustries

201-500Employees

Risks

Leadership transition with new CEO Michael Reid may cause strategic instability.

Over-reliance on strategic partnerships could pose risks if partnerships face challenges.

Rapid European expansion may strain Megaport's resources and operational capabilities.

Differentiation

Megaport offers a unique SDN-based Elastic Interconnection platform for secure connections.

The company provides on-demand network services with a flexible, pay-as-you-go model.

Megaport's global reach spans 165 data centers in 37 cities across 19 countries.

Upsides

Expansion into 14 new European data centers enhances Megaport's market presence.

Partnerships with companies like Palo Alto Networks boost Megaport's cybersecurity offerings.

Growing demand for hybrid cloud solutions aligns with Megaport's NaaS services.

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