Responsibilities

The Technical Account Manager will serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments, build and maintain strong, long-term relationships with key stakeholders, regularly engage with customers to ensure satisfaction and address their evolving needs, provide expert technical guidance and support to customers, troubleshoot and resolve technical issues, develop and deliver technical training and product demonstrations, monitor and report on the status of customer accounts, proactively identify and address risks to customer success and retention, work closely with sales and customer success teams to ensure alignment on account strategies, act as a customer advocate within the company, collaborate with product management and development teams to influence product roadmaps, oversee the delivery of technical projects for customers, manage project timelines, resources, and budgets, and continuously seek opportunities to improve customer experience and internal processes.