Technical Account Manager

Position Overview

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Orkes is a foundational platform for rapidly building and modernizing enterprise-grade applications. Our platform offers a unique blend of Business Process Workflow Orchestration, API Management, Configurable Integration Management, and Agentic Workflows. These capabilities help development teams abstract complexities, move away from legacy solutions, and focus on building revenue-generating code. Orkes enables faster go-to-market and scalability for billions of workflows without concerns about failures, scalability, or visibility.

The Technical Account Manager (TAM) is responsible for providing high-quality technical support to customers, managing post-sale customer relationships, and ensuring the successful implementation and ongoing usage of Orkes' products. The TAM acts as a trusted advisor, helping customers achieve their business goals through effective use of the company's solutions.

Your Day-to-Day at Orkes

Customer Relationship Management

• Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments.
• Build and maintain strong, long-term relationships with key stakeholders.
• Regularly engage with customers to ensure satisfaction, address concerns, and understand their evolving needs.

Technical Support and Solutions

• Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of Orkes' products.
• Troubleshoot and resolve technical issues, collaborating with internal technical teams as needed.
• Develop and deliver technical training and product demonstrations to customers.

Account Management

• Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities.
• Proactively identify and address risks to customer success and retention.
• Work closely with sales and customer success teams to ensure alignment on account strategies and goals.

Customer Advocacy

• Act as a customer advocate within Orkes, ensuring customer feedback is heard and acted upon.
• Collaborate with product management and development teams to influence product roadmaps based on customer feedback and needs.

Project Management

• Oversee the delivery of technical projects for customers, ensuring they are completed on time, within scope, and to the customer's satisfaction.
• Manage project timelines, resources, and budgets, providing regular updates to customers and internal stakeholders.

Continuous Improvement

• Stay current with industry trends and best practices to provide innovative solutions to customers.
• Continuously seek opportunities to improve customer experience and internal processes.

Requirements

Technical Expertise

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• Strong technical background, with experience in software, cloud services, or IT infrastructure.
• Ability to understand complex technical issues and communicate solutions effectively.

Customer-Centric Mindset

• Demonstrated experience in a customer-facing role, preferably in technical account management, customer success, or technical support.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.

Project Management Skills

• Proven ability to manage multiple projects and tasks simultaneously, with a strong attention to detail.
• Experience with project management.

About Us

Orkes is a foundational platform for rapidly building and modernizing enterprise grade applications. Our platform offers the unique blend of Business Process Workflow Orchestration, API Management, Configurable Integration Management and Agentic Workflows. These capabilities have helped development teams to abstract the complexities involved in modern application development , move away from legacy solutions and focus on applying their capabilities into building revenue generating code for their businesses. Orkes lets developers focus on faster go to market with applications, scaling them to handle billions of workflows without having to worry about failures, scalability or visibility into the executions.