Technical Account Manager at Altera

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Analytics, TechnologyIndustries

Requirements

Minimum 5 years functional experience, including a minimum of 3 years specific experience
May possess a four-year college degree (or additional relevant experience in a related field)
Strong technical knowledge and functional knowledge of technical information needed in the department
Ability to work independently with limited supervision
Ability to manage projects/processes
Experience coaching and reviewing the work of lower-level professionals
Ability to provide solutions to a variety of complex technical and business matters
Demonstrated creativity and ingenuity to champion significant projects, programs, and business initiatives
Ability to influence others regarding policies, practices, and procedures
Customer focus with acumen to cultivate and develop lasting customer relations
Ability to understand dependencies between stakeholders or departments
Capacity to comply with U.S. export controls

Responsibilities

Planning and overseeing enterprise-level support and service activities for company products and services for a designated client or group of clients
Ensuring quality service and operational performance within the parameters of program and delivery standards
Developing client relationships and understanding of client business and product installations to identify service needs
Planning service delivery and driving use of proactive service and support mechanisms to reduce client downtime and support costs
Acting as single point of client contact to coordinate resolution of service incidents and escalation of technical issues
Collaborating with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business
Providing a leadership role for the work group through knowledge in area of specialization
Determining work priorities based on general direction from managers
Regularly providing insight into streamlining processes, recommending enhancements, and troubleshooting unusual or complex issues for the department
Providing guidance to junior staff members

Skills

Account Management

Technical Support

Client Relationship Management

Incident Resolution

Technical Escalation

Service Delivery

Project Management

Analytics

Customer Success

Enterprise Support

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees