Strategic Technical Account Manager at Retool

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Ability to think about the growth strategy of an account
Work with customers through the technical details of deploying Retool at scale
Love engineering but want to be customer-facing while solving complex problems
Deep understanding of the Retool product
Passion for problem-solving

Responsibilities

Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business
Establish regular touchpoints to review customer usage, health, and expansion opportunities
Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies
Document customer use cases and success stories for case studies, testimonials, and EBRs
Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution
Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives
Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts
Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams
Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training
Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources
Collaborate with account executives, professional services, sales engineers, and support engineers to ensure customers are healthy and receiving value from their investment in Retool

Skills

Technical Account Management

Customer Success

Account Growth Strategy

Platform Deployment

Scaling

Customer Onboarding

Problem Solving

Retool

Simplifies development of internal business tools

About Retool

Retool helps businesses create internal tools quickly and easily, targeting developers and IT teams. Users can build applications by connecting to various databases and APIs using a drag-and-drop interface, which reduces the need for extensive coding. The platform manages data fetching and user interface concerns, allowing developers to focus on customization. Retool operates on a subscription model and aims to streamline operations and improve productivity for businesses.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$160.6MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees