Forethought

Strategic Sales Development Representative

United States

Forethought Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Customer Support, AI Technology, Enterprise SoftwareIndustries

Requirements

Candidates should be resilient and coachable, possessing a strong curiosity and persistence to uncover opportunities and engage prospects effectively. They must be organized and reliable, with exceptional written, verbal, and interpersonal communication skills, and comfortable engaging with technical decision-makers. A self-starter attitude and team-oriented collaboration are also required, along with a competitive drive and results-driven mindset. Technical savviness, including familiarity with tools like Sales Navigator, Outreach, and Salesforce, is preferred.

Responsibilities

The Strategic Sales Development Representative will drive a high volume of proactive outbound prospect outreach through phone, email, and social media, aiming to achieve weekly, monthly, and quarterly sales-qualified opportunity goals. They will partner with Account Executives to strategically target and engage best-fit accounts, research technical buyers, craft compelling emails and cold calls, maintain CRM records, and collaborate with Marketing to refine messaging. Furthermore, they will support list building, participate in continuous training, and contribute to overall sales efforts.

Skills

Outbound Prospecting
CRM Management
Email Communication
Cold Calling
Research and Targeting
Collaboration
Industry Knowledge
Resilience
Persistence
Organization
Communication

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

Key Metrics

San Francisco, CaliforniaHeadquarters
2017Year Founded
$88.5MTotal Funding
SERIES_CCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Unlimited PTO
Hybrid work
Competitive salary + stock options
Competitive insurance plans
Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.
Rapid AI advancements by competitors increase pressure on Forethought to innovate.
Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.
SupportGPT™ automates customer service, reducing costs and enhancing customer experience.
Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.
AI-driven sentiment analysis tools improve customer service quality and understanding.
Integration with CRM systems enhances tracking and management of customer interactions.

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