Clinical Outreach Specialist

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Not provided)

PHIL is a San Francisco-based, Series D health-tech startup building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving their specialty pharmaceutical prescriptions. Our mission is to ensure consistent, reliable, and affordable access to prescribed medicines for our patient community. Partnering with pharmaceutical manufacturers, PHIL offers digital patient access services to improve health outcomes for patients across the U.S. by delivering affordable and timely access to higher-cost specialty therapeutics. The company is headquartered in Scottsdale, AZ with operational hubs in Scottsdale and Columbus, OH, and currently employs over 120 individuals.

Requirements

• Excellent communication skills (written and verbal)
• Customer service mindset
• Ability to understand and explain complex processes clearly
• Ability to learn quickly and adapt to changing strategies
• Strong organizational skills

Responsibilities

• Provide excellent customer service: Communicate effectively with prescribers and office staff via phone call and digital message formats.
• Cold Call Outreach: Conduct cold call outreach to build office relationships and maintain ongoing rapport with offices and physicians.
• Explain Prescription Lifecycle: Understand and explain the end-to-end prescription lifecycle to provider offices with appropriate level of detail.
• Program Understanding: Understand and explain program-level rules, expected patient copays, and expected processing timelines and be able to accurately and clearly explain to prescribers and office staff.
• Prior Authorization: Provide best practices to pursue coverage for patients via the prior authorization process.
• Escalation Resolution: Triage, resolve, and respond to order-related escalations or one-off requests.

Application Instructions

• (Not provided)