Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries
Requirements
Candidates should have over 7 years of experience in a Customer Success Manager role focused on Fortune 50-100 accounts. Proven experience delivering high-touch service to large key accounts and exceeding Gross and Net Retention Rate targets is required. Strong relationship management skills across multiple stakeholder levels, including C-Level, and expertise in Change Management are essential. Candidates should possess the ability to simplify complex concepts, and knowledge of editorial processes or experience with Content Marketing, Technical Writing, or UX teams is a plus. Familiarity with managing large-scale deployments is also advantageous.
Responsibilities
The Strategic Customer Success Manager will act as the primary point of contact for customers, creating and driving their overall success plans. They will develop expertise in best practices for creating brand content at scale and meticulously manage programs to enhance customer adoption and renew usage of Writer. The manager will oversee the full customer renewal process, including forecasting and negotiations, and will be accountable for retention rate targets. Additionally, they will collaborate with Sales to identify revenue growth opportunities, strengthen relationships across customer organizations, produce onboarding materials, and analyze product usage data to provide insights.
Skills
Customer Success
Project Management
Renewal Management
Adoption
Onboarding
Retention
Negotiation
Forecasting
Content Creation
RAG
Writer
AI platform for business process optimization
About Writer
Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees