[Remote] Director, Client Success Operations at Included Health

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Bachelor's degree required
8+ years of relevant professional experience with at least 4 years of experience in a Growth Operations role
Experience managing and scaling a team
Proven ability to leverage and analyze data
Experience building cross-functional influence and collaboration
Proficiency in spreadsheet analysis (Excel, Google Sheets), data visualization (Looker, Tableau) and reporting
Expertise with Salesforce as a CRM
Clear executive-level communication ability

Responsibilities

Lead and continue to build a team of analytical, strategic strong performers
Drive strategy around optimizing the performance of a large and growing Client Success team
Own building and analyzing growth performance metrics, including bookings, revenue, retention, renewals and pricing
Generate and deliver regular executive-level communication and readouts
Build, monitor, and analyze the health of Included Health's overall Client Success business through dashboards, ad-hoc analyses, and ongoing 'run the business' forums to track performance against business plans
Own the data platform infrastructure and tooling for the growth organization
Partner with Product, Operations and Finance to solve key business challenges

Skills

Key technologies and capabilities for this role

ExcelGoogle SheetsLookerTableaudata analysisgrowth operationsrevenue metricsretention analysisdashboardsteam managementcross-functional collaboration

Questions & Answers

Common questions about this position

What is the salary range for the Director, Client Success Operations role?

The base salary target ranges are Zone A: $149,450 - $211,100; Zone B: $164,395 - $232,210; Zone C: $179,340 - $253,320; Zone D: $194,285 - $274,430, plus equity and benefits. The starting salary depends on factors like experience, skills, education, and geographic zone.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need a Bachelor's degree, 8+ years of relevant experience with at least 4 years in Growth Operations, experience managing and scaling teams, proficiency in spreadsheet analysis (Excel, Google Sheets), data visualization (Looker, Tableau), reporting, and expertise with Salesforce as a CRM.

What does the team structure look like for this position?

You will lead and continue to build a team of analytical, strategic strong performers while driving strategy for a large and growing Client Success team.

What makes a strong candidate for this Director role?

Strong candidates have proven cross-functional influence, clear executive-level communication skills, and a track record in growth operations including strategy execution across revenue, retention, renewals, and upsells.

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$337.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Risks

Competition from Teladoc and Amwell threatens market share.

Post-merger integration challenges could affect service delivery.

Regulatory scrutiny on telehealth may impact operational flexibility.

Differentiation

Included Health offers integrated primary and behavioral health services.

They provide 24/7 on-demand care with diverse providers.

Their data-driven approach enhances healthcare outcomes and reduces costs.

Upsides

Rising demand for telehealth boosts Included Health's virtual care services.

Employers investing in healthcare benefits expand Included Health's client base.

Value-based care models align with Included Health's focus on outcomes.

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