[Remote] Account Success Manager at Crossbeam

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

1+ years of experience in a B2B SaaS Sales or Customer Success and can easily point to repeatable processes you’ve used for success
Exceptionally organized, process-driven and can show clear and professional written communication skills
Proven success of objection handling

Responsibilities

Retention: Help customers realize value from Crossbeam and renew contracts on-time year over year
Expansion: Identify expansion opportunities through user adoption and upsell indicators
Collaboration: Work closely with internal teams such as Rev. Ops, Finance, Professional Services and Sales to ensure renewals are processed accurately and timely. Even if other team members are collaborating, the renewal is ultimately your responsibility
Product Expertise: Build and maintain an in-depth understanding of the Crossbeam product and articulate the unique value it delivers to customers. Stay up to date on new features and use cases
Value Selling: Gain a deep understanding of our customers and how Crossbeam can positively impact their business. Understanding of MEDDICC
Ecosystem Engagement: Build relationships with every contact you encounter. Know that every conversation can be potential for growth

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRenewalsUpsellCross-functional CollaborationRevenue OperationsEcosystem-Led GrowthSMB Sales

Questions & Answers

Common questions about this position

What are the main responsibilities of the Account Success Manager?

The role focuses on retaining and expanding the SMB and self-service customer base by proactively engaging customers for renewals, support, and upsell opportunities, while collaborating with internal teams like Finance, Rev. Ops, and Sales.

What is the company culture like at Crossbeam?

Crossbeam pursues opportunities with curiosity, high standards, and a shared commitment to doing the best work of their careers, emphasizing customer wins as shared successes in ecosystem-led growth.

What salary or compensation is offered for this role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills or experience make a strong candidate for this role?

Strong candidates will have product expertise in Crossbeam, value selling skills including understanding of MEDDICC, and the ability to build relationships for ecosystem engagement, along with a focus on customer retention and expansion.

Crossbeam

Platform for secure partner data sharing

About Crossbeam

Crossbeam provides a platform that enables businesses to utilize their partner ecosystems to drive growth. The main feature of this platform is a tool that allows companies to securely share data with their partners, which enhances both sales and partnership strategies. For partnership professionals, Crossbeam offers tools to identify and prioritize promising partnerships based on data insights. Sales teams benefit from the platform by gaining insights that help them close deals more efficiently and reduce sales cycles. Crossbeam's platform integrates with various data sources, such as CRM systems, data warehouses, Google Sheets, and CSV files, facilitating easy and secure data sharing. Unlike its competitors, Crossbeam focuses specifically on the B2B market and has established a strong presence with over 15,000 companies using its services. The goal of Crossbeam is to help businesses accelerate deal closures and boost revenue through effective partnership management.

Philadelphia, PennsylvaniaHeadquarters

2018Year Founded

$113.7MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Competitive medical, dental, & vision plans

Stock options & 401(k)

Parental leave

Flexible PTO policy

Remote first

Learning & development budget

Risks

Increased competition from Impartner could challenge Crossbeam's market position.

Merger with Reveal may lead to integration challenges and service disruptions.

Shift towards ecosystem-based selling requires rapid platform adaptation.

Differentiation

Crossbeam is the largest Ecosystem-Led Growth platform with over 19,000 users.

The platform integrates with CRM systems, data warehouses, and Google Sheets for seamless data sharing.

Crossbeam's merger with Reveal creates the world's largest ecosystem data repository.

Upsides

The merger with Reveal enhances AI-driven insights for go-to-market teams.

Integration with Impartner optimizes partner ecosystems for greater revenue growth.

Crossbeam Insider centralizes Ecosystem-Led Growth insights, increasing user engagement.

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