Director of Account Management
JasperSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaS, Customer EngagementIndustries
Requirements
- 6+ years in account management leadership within a SaaS environment, ideally overseeing a high-volume mid-market motion ($50K - $400K ARR range)
- Demonstrated success transforming sales or account management teams to consultative growth engines
- Proven experience in rightsizing, upsell frameworks, usage-based expansion
Responsibilities
- Recruit, develop, and inspire a high-performing CAM team across Mid-Market within your defined region, ensuring consistent execution, coaching, and career progression
- Design and scale the CAM operating model, including segmentation, territories, pods, comp alignment, and the CAM career path
- Own and refine forecasting rigor, partnering with RevOps and Finance to improve predictability of renewals, rightsizing, and consolidation motions
- Drive revenue through two strategic pillars: Rightsizing and Vendor Consolidation, ensuring CAMs understand, prioritize, and execute against both
- Partner with Customer Success leadership to resolve responsibility conflicts (renewals vs. churn ownership) and create a unified customer experience
- Collaborate with Deal Desk and Legal to streamline contracting, reduce friction, and accelerate velocity for mid-market and multi-brand deals
- Implement process improvements across CPQ, SFDC workflows, approval paths, and renewal playbooks
- Provide executive-level reporting on CAM performance, quarterly pipelines, risk, and expansion opportunities
- Serve as a cultural and organizational leader, reinforcing high standards, accountability, team alignment, and operational efficiency
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the location requirement for this role?
The position is restricted to candidates in the East or Central Region only.
What are the core values of Iterable?
Iterable's core values are Trust, Growth Mindset, Balance, and Humility.
What key responsibilities does this role involve?
The role requires recruiting and developing a high-performing CAM team, designing and scaling the CAM operating model, owning forecasting rigor, and driving revenue through rightsizing and vendor consolidation.
What skills or experience are needed for this position?
The role demands operational discipline, people leadership, strategic thinking, and the ability to partner with Customer Success, Deal Desk, Marketing, Legal, Finance, and Sales Leadership.
What makes a strong candidate for this Director role?
A strong candidate is a senior GTM leader experienced in transforming and scaling account management organizations, with expertise in driving predictable renewals, expansions, and building high-performing teams.
Iterable
Customer engagement platform for personalized marketing
About Iterable
Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. The platform allows companies to design unique content tailored to each customer and orchestrates messages across multiple channels to enhance communication. Iterable operates on a subscription-based model and incorporates AI to improve the relevance of marketing messages, offering advanced personalization features. The company's goal is to empower marketers to move beyond traditional methods and thrive in a challenging economic environment.
San Francisco, CaliforniaHeadquarters
2013Year Founded
$332.9MTotal Funding
SERIES_ECompany Stage
Data & Analytics, Consumer SoftwareIndustries
501-1,000Employees
Benefits
Paid Parental Leave
Competitive salaries, meaningful equity
Medical, dental, vision, & life insurance
Balance Days
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation
Comprehensive Private Medical Insurance
401(k) Retirement Plan
Risks
Increased competition from AI-powered platforms like Braze and Salesforce Marketing Cloud.
Potential data privacy concerns with GDPR compliance in the EMEA region.
Economic uncertainties may impact subscription renewals and new customer acquisitions.
Differentiation
Iterable offers AI-driven cross-channel features for personalized customer engagement.
The platform's Smart Ingest feature consolidates data from multiple sources for better insights.
Joining the MACH Alliance highlights Iterable's commitment to open, best-of-breed technology ecosystems.
Upsides
Generative AI-Powered Journey Builder simplifies creating customer journeys with natural language prompts.
Native WhatsApp integration expands global reach for engaging international audiences.
Brand Affinity Reporting provides deeper insights into customer sentiment for targeted marketing.
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