Strategic Customer Success Manager

Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Identity and Access ManagementIndustries

Requirements

Candidates must possess a Bachelor's degree or equivalent work experience, with a technical degree or Master's degree being a plus. Strong customer-facing skills including executive presence, writing, and phone skills are essential, along with a highly professional demeanor. Consulting skills are required, encompassing the ability to gather and analyze information to produce strategic insights into client challenges. The role demands the ability to communicate technical details to non-technical audiences and foster credibility with technical ones, set and communicate expectations, and mediate/resolve problems. Candidates must be highly organized, able to prioritize multiple tasks concurrently, build lasting relationships based on trust, take ownership of customer issues, and drive them to resolution. A self-motivated, strong work ethic, creative, and customer-centric personality is necessary. Fluency in written and spoken German is also a requirement.

Responsibilities

The Strategic Customer Success Manager will manage the business relationship and ensure overall satisfaction for assigned client accounts. Responsibilities include coaching and advising clients on SailPoint solutions for identity management, compliance, role management, and access request management, providing insights and recommendations based on client challenges. The manager will proactively monitor accounts for changes affecting client satisfaction and provide strategic updates on client performance to SailPoint Senior Management. They will also provide regular status updates to account teams and Sales Managers, identify opportunities for expanding SailPoint product/service usage to maximize client success and revenue growth, and ensure maintenance contract renewals.

Skills

Customer Success Management

Identity Management

Compliance

Role Management

Access Request Management

Client Relationship Management

Executive Advisory

Best Practices

Product Usage Monitoring

Strategic Updates

Account Management

German Language Proficiency

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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