Enterprise Customer Success Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Tech, Digital HealthIndustries

Requirements

Candidates should possess a bachelor's degree and 6-8+ years of relevant professional experience, including project managing post-sales implementation with technical teams and experience in field sales or account management focusing on upsell, cross-sell, and renewals. Demonstrated expertise in communication, organization, presentation, emotional intelligence, problem-solving, drive, teamwork, and judgment is essential, along with proficiency in Salesforce, Excel, PowerPoint, and Google Suite. Experience with large traditional companies, chronic disease prevention, the US healthcare system, digital health, and startup environments are considered advantageous.

Responsibilities

The Enterprise Customer Success Manager will onboard, implement, and manage enterprise customers, owning client relationships and acting as the primary point of contact. Key responsibilities include project managing implementation, tracking progress, coordinating cross-functional teams for technical integrations and business decisions, leading account strategy, identifying growth and upsell opportunities, communicating value through data-driven stories, driving customer satisfaction and enrollments, and potentially traveling to client sites.

Skills

Customer Success Management

Account Management

Project Management

Client Relationship Management

Strategic Planning

Upselling

Cross-functional Collaboration

Data Analysis

Technical Integrations

Customer Satisfaction

Omada Health

Virtual care for chronic condition management

About Omada Health

Omada Health provides virtual care programs aimed at helping individuals with chronic conditions improve their health over the long term. Their approach combines clinical protocols with behavioral science to create personalized interventions for issues like diabetes prevention, weight management, hypertension, and musculoskeletal problems. The programs are evidence-based and have shown positive results in peer-reviewed studies. What sets Omada apart from competitors is their focus on creating engaging programs that encourage participants to stick with them, leading to reduced healthcare costs and improved health outcomes. The goal of Omada Health is to leverage technology and human care teams to support members in achieving lasting health behavior changes.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$436.3MTotal Funding

DEBTCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Remote first - Join Omada from anywhere in the US. No matter where you’re located, we budget for travel so your team can come together.

Flexible vacation - Invest in yourself and your loved ones with flexible time away and monthly wellness days.

Parental leave - We support all new parents with competitive leave policies and flexible schedules upon return.

Omada program - Join our best-in-class program to reach your health goals, and invite a loved one to join you too.

Meeting-free days - Every Wednesday afternoon, we observe company-wide focus time with nothing on the calendar.

Resources to thrive - Invest in inclusion with resource groups, equity training, and a cross-functional team dedicated to belonging.

Risks

Amazon's entry into digital health could challenge Omada's market share.

High costs of GLP-1 medications may limit Omada's program adoption.

Reliance on partnerships with large employers poses a risk if they switch providers.

Differentiation

Omada Health is the largest CDC-recognized provider of the National Diabetes Prevention Program.

Omada combines health coaching, connected devices, and data for personalized health interventions.

Omada's programs are clinically supported and published in multiple peer-reviewed journals.

Upsides

Omada's IPO planned for 2025 could provide significant capital for expansion.

Partnerships with major employers like Costco enhance Omada's market reach.

Omada's integration of GLP-1s with behavior change programs shows promising health outcomes.

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