Client Success Manager, Enterprise

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, SaaS, Customer SuccessIndustries

Requirements

Candidates should be self-motivated, active listeners with a drive to ensure client success, possess intellectual curiosity, and demonstrate attention to detail. They should be confident presenters, able to communicate effectively at all levels, and excel in a fast-paced, technology-driven environment. A proven presenter, they are comfortable independently navigating a broad range of client needs and unafraid to think quickly on their feet.

Responsibilities

The Enterprise Client Success Manager will deliver on-site and remote training for the company's full product suite, design and build custom instances of products to match client needs, become an embedded consultant and advisor to clients to understand and address their needs, proactively focus on users to reduce risk and drive product adoption, analyze clients’ current usage and suggest best practices, identify and qualify sales leads, build and maintain strong relationships with client contacts, create and update training resources, and leverage knowledge of clients’ use of products to protect and grow revenue.

Skills

Client Relationship Management

Customer Success

Product Adoption

SaaS

Training

Onboarding

Technical Support

Account Management

Communication

Analytical Skills

Industry Knowledge

Empathy

FiscalNote

Legislative and regulatory data platform

About FiscalNote

FiscalNote provides legislative and regulatory data to help clients understand and comply with government regulations. Its main product is a technology platform that collects and analyzes information from various sources, offering clients insights and predictive analytics to aid in decision-making. Unlike competitors, FiscalNote focuses on a subscription model that includes access to its platform and additional premium services like customized reports and consulting. The company's goal is to empower businesses, non-profits, and government agencies to navigate complex regulations effectively while fostering a supportive work environment for its employees.

Washington, District of ColumbiaHeadquarters

2013Year Founded

$243.4MTotal Funding

IPOCompany Stage

Data & Analytics, Government & Public Sector, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health - The health of you and your family is important to us — so much so that we subsidize a large portion of healthcare premiums for not only you, but also your dependents. Our FSA allows you to shuttle tax-free dollars for out-of-pocket health care costs. An onsite gym greases the wheels for your workout needs.

Paid Time Off - We recognize refreshed employees are productive employees. We do not put a number on the amount of days an employee can take off which allows them to take time away from work to recharge as they need it.

Commuting - Travel to work can be expensive, so on top of contributing toward your commuting expenses – including garage parking and public transit – we offer a corporate bikeshare membership at a steep discount. We also allow employees with pricier commutes to dedicate pretax dollars toward their travel.

Retirement - Your long term well-being is directly tied to your ability to save for the future. By offering a match on contributions you make to a company-sponsored 401(k), we make it hard not to think about the later years.

Parental Leave - Building your family is just as important as building our business. We’re happy to empower our employees to spend time with their new little ones by providing 18 weeks of paid maternity and paternity leave after a year of service to the company.

Risks

Leadership transition to Josh Resnik may cause strategic shifts or instability.

Dependency on partnerships like Creolytix could impact performance if they underperform.

Expansion into Europe may expose FiscalNote to unfamiliar regulatory environments.

Differentiation

FiscalNote uses AI and big data for predictive analytics in government actions.

The platform offers real-time legislative predictive capabilities and enterprise collaboration tools.

FiscalNote's subscription model includes premium services like customized reports and consulting.

Upsides

Partnership with ProRata.ai enhances AI-driven legislative analysis capabilities.

AI sorting feature in Fireside optimizes constituent relationship management.

Strategic partnership with Creolytix expands AI-driven security solutions in Europe.

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