Strategic Customer Success Manager at Altera

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Analytics, SoftwareIndustries

Requirements

3+ years of work experience with data and analytics used specifically for strategic business decisions
Experience in Alteryx or similar analytics platform
Proven customer-facing experience
Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer
Exceptional analytical and problem-solving skills including ability to figure out how things should work
A creative self-starter who will find new and creative ways to bring value to customers
A strong entrepreneurial spirit and a passion for excellence
Attention to detail, strong organizational skills, and a focus on quality of work by executing success goals

Responsibilities

Building & Fostering Strong Relationships – Be the technical interface between the customer and internal departments by developing deep relationships with customers, sponsors, and key stakeholders by increasing adoption, ensuring retention, and long-term success
Becoming a Strategic Advisor – Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services
Driving Advocacy - Build deep relationships with key customer stakeholders to inform engagement strategy and create "Alteryx Advocates"
Architecting Technical Solutions – Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer with prospective and existing users within your accounts
Supporting Account Expansion – Partnering with Sales Leaders to provide insights on customer health – focusing on adoption and retention strategies, identifying new business opportunities
Active Account Management – Create success plans for portfolio of accounts and proactively work with customers to establish and achieve critical goals
Enabling and Training Users – Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products
Demonstrating Alteryx Proficiency – Remain up-to-date and certified on Alteryx solutions and products and maintain familiarity to all company methods and procedures

Skills

Key technologies and capabilities for this role

Customer SuccessRelationship ManagementTechnical AdvisoryAdoption StrategiesRetentionRisk MitigationAnalyticsData ScienceBusiness Process AutomationAlteryx

Questions & Answers

Common questions about this position

What is the salary for the Strategic Customer Success Manager role?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What key skills are needed for this Customer Success Manager role?

The role requires technical smarts, strong customer-facing skills, passion for customer success, and the ability to act as a technical advisor providing usage recommendations, risk mitigation, and architecting solutions with Alteryx Designer.

What is the company culture like at Alteryx?

Alteryx values problem solvers, innovators, and dreamers who challenge the status quo, inclusivity, empowerment to be your authentic self, commitment, diversity making the team stronger, and collective success.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates are high performers who are experts at their craft, excel at building relationships, acting as strategic advisors, driving advocacy, architecting technical solutions, and managing accounts to ensure adoption, retention, and expansion.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees