Strategic Customer Growth Lead-Iberia at Medtronic

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s Degree required; Advanced Degree preferred
Nursing or Respiratory Therapist (RT) experience preferred
5+ years of customer-facing experience in post-sales or services roles, preferably in healthcare
Proven experience driving customer satisfaction, product adoption, and retention
Strong public speaking, presentation, and communication skills
Experience developing product use cases and workflows with customers
Experience conducting training sessions or workshops for customers
Familiarity with enterprise software and healthcare technologies
Willingness to travel up to 50% per month
Proficiency in MS Office required

Responsibilities

Manage relationships with assigned clients, driving product adoption, ensuring retention, and facilitating renewals
Develop Customer Success Plans to help customers achieve their goals
Work with the Account team to define key success criteria and ensure customer satisfaction
Track customer progress through key performance indicators (KPIs) and report internally and externally
Schedule regular check-ins with clients to review program status and executive dashboards
Establish yourself as a trusted advisor to the customer, driving continued value from our solutions
Collaborate with the sales team to identify new opportunities for product usage
Identify and pursue upsell and cross-sell opportunities
Advocate for customer needs and resolve concerns by coordinating with relevant teams
Provide expert guidance on deployment and operational best practices
Lead training sessions or workshops to demonstrate product value
Keep customers informed about new product features and updates
Address technical questions, issues, or escalations by working with support and product management teams
Stay current on platform functionality and future product developments
Engage with insurance companies to explore reimbursement opportunities for customers

Skills

Key technologies and capabilities for this role

Project ManagementCustomer SuccessAccount ManagementKPI TrackingCustomer RetentionUpsellCross-sellProduct AdoptionTraining WorkshopsSales CollaborationExecutive Dashboards

Questions & Answers

Common questions about this position

What experience is required for the Strategic Customer Growth Lead role?

A Bachelor’s Degree is required with an Advanced Degree preferred, plus 5+ years of customer-facing experience in post-sales or services roles, preferably in healthcare. Nursing or Respiratory Therapist experience is preferred, along with proven experience driving customer satisfaction, product adoption, and retention.

Is travel required for this position?

Yes, there is a willingness to travel up to 50% per month.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills make a strong candidate for this position?

Candidates with strong public speaking, presentation, and communication skills, experience developing product use cases and workflows, conducting training sessions, and familiarity with enterprise software and healthcare technologies will stand out.

Who does this role report to?

The role reports to the HealthCast Western Europe Leader.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees