Customer Success Manager

Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Automation, Artificial IntelligenceIndustries

Requirements

Candidates should have 5+ years of experience in customer success or consulting, with a proven track record of driving customer satisfaction and retention. Experience with professional services and support/services attach motions, working with Healthcare or Life Sciences customers, and a strong background in a high-growth technology company (preferably SaaS or RPA) are required. Excellent communication, interpersonal skills, and a data-driven mindset are essential. A Bachelor's degree in business or technology is preferred, along with strategic thinking skills.

Responsibilities

The Customer Success Manager will develop and own value delivery plans aligned with customer objectives, guiding them through their AI-powered transformation journeys. They will serve as the primary client contact, build strong relationships, and act as a trusted advisor on automation strategies. Responsibilities include leading cross-functional teams for successful implementation, advising on best practices for value realization, and collaborating with internal teams for a customer-centric approach. The role also involves staying current with industry trends and contributing to thought leadership.

Skills

Customer Success

Automation

Enterprise Software

Client Relationship Management

Value Delivery

Adoption Strategies

Best Practices

Cross-functional Team Leadership

Project Management

Industry Trends

Emerging Technologies

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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