Strategic Account Manager Lead

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $180K - $200K

Sardine is a leader in fraud prevention and AML compliance, assisting banks, retailers, and fintechs globally in combating identity fraud, payment fraud, and other scams. We are seeking a Strategic Account Manager Lead to join our expanding customer success team. This role involves a player-coach dynamic, with approximately 70% dedicated to hands-on account management and 30% focused on team leadership. You will oversee a portfolio of high-profile enterprise clients, acting as their strategic advocate and collaborating with internal teams to address their evolving needs.

Requirements

• Experience: 10+ years in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Domain Expertise: Experience in compliance, fintech, or AML/KYC.
• Analytical Skills: Strong analytical capabilities and proficiency with business intelligence tools.
• Strategic Translation: Ability to transform complex strategies into actionable processes and tangible outcomes.
• Interpersonal Skills: Excellent relationship-building and collaboration abilities.
• Communication: Strong presentation skills, suitable for both virtual and in-person interactions.
• Customer Facing Experience: Previous experience working directly with customers, preferably within a technology company.

Responsibilities

• Account Management: Manage an exclusive portfolio of high-profile enterprise customers, serving as the primary point of contact for both daily and strategic matters.
• Team Leadership: Balance individual account ownership with team leadership duties, including mentoring and guiding the customer success team.
• Business Development: Build and expand relationships with strategic accounts and resellers.
• Cross-Functional Collaboration: Work closely with internal teams such as risk, fraud, compliance, payments, data science, and product.
• Solution Delivery: Translate complex product and technology challenges into clear, actionable solutions and manage the solution process internally and externally.
• Strategic Planning: Provide strategic analysis and critical thinking to support long-term expansion efforts.
• Proactive Problem Solving: Collaborate with Sardine's risk analytics teams to proactively address new fraud typologies and communicate findings to customers.
• Performance Monitoring: Build, monitor, and communicate Key Performance Indicators (KPIs) to clients.

Application Instructions

• Information not provided in the job description.

Company Information

• About Sardine: A leading provider of fraud prevention and AML compliance solutions.
• Technology: Utilizes device intelligence, behavior biometrics, machine learning, and AI to prevent fraud proactively.
• Clientele: Serves over 300 banks, retailers, and fintech companies worldwide.
• Funding: Secured $145M in funding from prominent investors including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.
• Culture: Operates on a remote-first model with physical hubs in the Bay Area, NYC, Austin, and Toronto. Emphasizes performance over hours worked and promotes work-life balance.
• Location Preference: Open to candidates in the US/Canada, with preferred locations including NYC Area, Chicago, Toronto, or Atlanta. Work can be done from home, a cafe, or any preferred location.