Job Description

Position Overview

Chamberlain Group (CG) is a global leader in intelligent access and a Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in over 50 million homes, and more than 12 million people rely on the myQ® app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S.

This is a remote role and can be based anywhere in the US.

This role is within Chamberlain Group’s (CG) Emerging Business Group within the Commercial Business Unit, designed to lead CG’s go-to-market efforts for cutting-edge facility-focused software.

Employment Type

Full-time

Salary

Not specified

Location Type

Remote (US-based)

Responsibilities

• Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation.
• Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget.
• Communicate with stakeholders to identify and resolve issues throughout the implementation process.
• Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders.
• Partner with dealers, contractors, customers, and external/internal stakeholders to ensure smooth implementation of software and hardware solutions.
• Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customers meet metrics.
• Oversee the implementation of myQ Enterprise and the onboarding process for long-term success and scalability.
• Ensure all testing scenarios have been documented and have passed testing prior to solution go-live.
• Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success.
• Conduct training on the new software or system to users who will be impacted by the implementation.
• Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively.
• Coach and mentor new members of the team to help them become productive as quickly as possible and reinforce CG’s values and behaviors.
• Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues, and target dates.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating in projects as needed.

Requirements

• Experience: 7+ years of experience in a customer-facing role and/or project management role.
• Education: Minimum of a Bachelor's degree.

Company Information

Chamberlain Group (CG) is a global leader in intelligent access and a Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in over 50 million homes, and more than 12 million people rely on the myQ® app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S.

Application Instructions

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.