Strategic Account Executive

Position Overview

Kafene is seeking a highly experienced and strategic Strategic Account Executive to serve as its most senior client-facing representative. This role is responsible for managing Kafene's highest-value retail partnerships and most complex client relationships. The ideal candidate will be a trusted advisor to executive-level stakeholders, driving revenue growth and ensuring continuous improvement and innovation within these key accounts.

Responsibilities

• Serve as the primary executive-level contact for Kafene's most strategic merchant partners, managing relationships with significant revenue and reputational impact.
• Conduct executive-level business reviews with C-suite stakeholders.
• Navigate complex organizational structures and decision-making processes at enterprise-level partners.
• Drive revenue expansion through strategic contract negotiations, pricing optimization, and service enhancement.
• Identify and execute cross-selling and upselling opportunities within strategic accounts.
• Leverage advanced analytics to identify performance trends and pricing adjustment opportunities.
• Use data to proactively identify and mitigate account risks.
• Benchmark partner performance against the competitive landscape and macro trends.
• Serve as the immediate response lead for critical account issues or relationship challenges, even for accounts managed by a Regional Business Consultant.
• Work with the Regional Business Consultant to develop and implement remediation strategies that preserve partner relationships.
• Conduct post-incident analysis and implement preventive measures.
• Synthesize partner insights to inform product roadmap and feature prioritization.
• Collaborate with risk management teams to optimize underwriting strategies based on partner-specific data.
• Work with finance and legal teams to develop pricing and contract structures for strategic accounts.
• Ensure all partner interactions reflect Kafene's values and maintain the highest standards of business integrity.
• Serve as an escalation point for ethical concerns or compliance questions within the strategic account portfolio.

Requirements

• Lease-to-own sales experience is mandatory.
• 5+ years of strategic account management experience.
• Experience managing accounts worth $1M+ annually.
• Proven track record of revenue growth in existing accounts.
• Experience presenting to C-suite executives.
• Demonstrated ability to work in a fast-paced environment.
• Spanish proficiency is strongly preferred.
• Ability to develop and execute strategic plans.

Employment Type

• Full-time

Location Type

• Information not provided

Salary

• Information not provided

Company Information

Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and nonprime consumers, Kafene helps merchants grow their customer base and meet growing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs in tandem with cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers.

With over $350 million in sales since inception, we are rapidly growing and looking to build out our team. We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 100 is spread between a NYC headquarters, a Wilmington office, and fully remote staff across the country. Last year, we were selected for Built In Startups to Watch and Forbes' Best Startup Employers.

Application Instructions

• Information not provided