Sr. Technical Solutions Manager at LiveRamp

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising, Technology, Data PrivacyIndustries

Requirements

Act as a trusted technical advisor to brands, advertisers, agencies, and financial institutions
Build and maintain strong, consultative client relationships to align technical implementation with business objectives
Design and execute strategic implementation plans tailored to client goals
Oversee technical setup and configuration of data onboarding, identity resolution, and audience activation workflows
Troubleshoot integration challenges and deliver scalable solutions
Track customer adoption metrics and usage patterns to identify optimization opportunities
Proactively recommend system enhancements
Act as technical liaison between clients and internal teams (product, engineering, technical services, legal, privacy)
Manage escalations, support platform updates, and coordinate QA/UAT processes
Develop and maintain technical documentation (runbooks, integration guides, workflow maps)
Deliver technical enablement and training to customers and internal teams
Translate customer feedback into actionable insights for product development
Advocate for client needs to refine platform features and increase automation
Communicate complex technical concepts clearly to business and technical audiences
Provide regular updates on project milestones, product enhancements, and issue resolutions
Support strategic initiatives through travel for client meetings, workshops, and industry events

Responsibilities

Lead end-to-end onboarding and technical adoption of LiveRamp’s ad tech solutions
Design and execute strategic implementation plans
Oversee technical setup and configuration of platforms
Troubleshoot and solve integration challenges
Track adoption metrics and recommend optimizations
Collaborate cross-functionally as technical liaison
Manage escalations and rollout of updates
Develop technical documentation and enablement materials
Deliver training to customers and internal teams
Gather and advocate for customer feedback to product teams
Communicate technical updates and milestones to stakeholders
Engage in client meetings, workshops, and industry events

Skills

Ad Tech

Data Collaboration

Technical Onboarding

Client Relationship Management

Privacy Compliance

Identity Resolution

Data Activation

API Integration

LiveRamp

Identity platform for people-based marketing

About LiveRamp

LiveRamp offers an identity platform that connects people, data, and devices for effective marketing. This platform supports people-based marketing, allowing businesses to target their audiences more accurately. LiveRamp operates on a subscription model, providing services like data onboarding and identity resolution to help clients unify and analyze their data. The company aims to empower businesses to use data responsibly while enhancing customer experiences.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$15.6MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer SoftwareIndustries

1,001-5,000Employees