Senior Solutions Engineer

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Jane is an MIT-founded, high-growth technology company in the cannabis industry. We believe in the cannabis industry's ability to bring well-being, health, and love into this world, and it is our mission to bring confidence to the online cannabis shopping experience. As the cannabis industry’s first complete real-time marketplace, we aim to provide consumers with a confident, safe and simple shopping experience. Users can browse local products in real-time, compare by price, proximity or popularity and place orders at local stores for pickup or delivery - all on the industry’s largest marketplace. In addition to our marketplace, we provide online menus and end-to-end checkout flows to dispensaries by integrating directly with their POS systems and leveraging real-time data to connect dispensaries and consumers. Additionally, Jane offers native payment options, provides key data insights to industry stakeholders via our growing analytics platform, and has a growing consumer loyalty program funded by brands called Jane Gold.

To learn more about who we are, our culture, and whether this is the right place for you, read our Key Values profile: https://www.keyvalues.com/jane. Check out our product at: https://www.iheartjane.com/.

Responsibilities

• Technical Investigation & Resolution: Act as the primary technical escalation point for the Partner Success team, diagnosing and troubleshooting complex partner issues related to API usage, SDK implementation, product integration, and general web application behavior.
• Solution Design & Implementation: Develop and propose effective technical solutions, workarounds, code samples, and best practices to address partner needs, leveraging deep knowledge of our product APIs, SDKs, and a web application.
• Partner Interaction: Act as a key technical resource for both internal teams and external partners, interfacing directly with their technical teams at times.
• Hands-on Technical Solutions: Initially focus on hands-on technical solutions and partner interaction.

Requirements

• Not specified

Application Instructions

• Not specified

Company Information

• Company: Jane
• Industry: Cannabis Technology
• Website: https://www.keyvalues.com/jane & https://www.iheartjane.com/