ServiceNow

Sr. Director, Portfolio & Program Management

San Diego, California, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

The Sr. Director, Portfolio & Program Management should be a skilled relationship builder, adaptable, and intellectually curious with strong problem-solving abilities and the capacity to take initiative. Candidates must possess the ability to blend effective execution, deep domain expertise, and organizational insight to drive action and achieve results. Staying updated with the latest industry trends and technologies in Sales and Account Management is also a requirement.

Responsibilities

This role involves leading and organizing executive-level projects to implement business changes, streamlining and scaling core sales business processes, and defining processes for consistency while supporting regional differences. Responsibilities include overseeing cross-functional portfolio management and prioritization, driving the operational infrastructure roadmap, and embedding simplification into operational processes and talent. The position requires partnering with senior business leaders on strategic roadmaps, identifying simplification opportunities, and creating end-to-end solutions. Additionally, the role entails driving results by overseeing portfolio prioritization, program management for top company priorities, and leading business process high-priority topics. Owning the intake and prioritization process for business demand, partnering with stakeholders to resolve impasses, facilitating SteerCo sessions, leading stakeholder communications, and evaluating new tools and techniques are also key responsibilities.

Skills

Portfolio Management
Program Management
Business Transformation
Stakeholder Management
Problem-Solving
Operational Excellence
AI
Cloud Technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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