Director of Operations & Strategy

Lead multi-market operations by overseeing Regional Area Managers, Area Managers, and General Managers across multiple geographies, managing teams of 50+ with a culture of accountability, innovation, and continuous improvement. Coach layered management by providing guidance and development across multiple levels of management, ensuring leaders at each layer are empowered, aligned, and equipped to succeed. Launch and scale new markets by building operational playbooks to enter new geographies, ensuring successful stand-ups across staffing, vendor networks, owner onboarding, and guest experience. Integrate local acquisitions by leading the operational integration of newly acquired property management businesses, aligning them to AvantStay’s systems, standards, and culture. Ensure markets meet or exceed KPIs including guest satisfaction (CSAT, NPS), owner retention, quality standards, and financial performance, while driving efficiency in cleaning, maintenance, and vendor management. Build strong, trust-based relationships with property owners, serving as a strategic partner by understanding their goals, aligning them with operational objectives, and providing transparency through effective communication and reporting. Own budgets across markets, tracking and improving unit economics, overhead costs, and portfolio profitability. Use data-driven leadership by leveraging spreadsheets, dashboards, and reporting tools to guide decision making and improve operations, partnering with Data, Product, and Engineering to leverage technology that scales quality and efficiency. Serve as the voice of the field for central functions including Product, Engineering, Finance, and CX, ensuring alignment on strategy and execution.