Sr. Manager, Strategic Solutions

United States

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$120,000 – $135,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates should possess a Bachelor's degree in business, logistics, engineering, or supply chain, or have equivalent relevant work experience. A minimum of 7 years of practical work experience in operational business process improvement is required, along with experience in at least two of the following areas: Lean Management in service industries, Customer Experience, Frontline & Sales process transformation, Field Service or customer care process transformation, or Business support function transformation or process implementation. Proficiency in MS PowerPoint, Excel, and Word is essential, as is the ability to coordinate with multiple stakeholders and identify appropriate leaders for decision-making. Strong anticipation of future organizational needs and effective time and resource management are also required.

Responsibilities

The Sr. Manager, Strategic Solutions will lead and manage process improvement projects within the organization, focusing on systemic failures impacting customer service delivery and developing new configurations of operations capabilities. Responsibilities include implementing business process changes and customizations, optimizing cross-functional processes, and collaborating with the Value Chain Management team on costing and valuing new offerings. The role involves acting as a change agent to drive improvements across the organization, developing and implementing process improvement plans using methodologies like process mapping and redesign, and ensuring cross-functional alignment. Additionally, the manager will communicate process changes to stakeholders, gain buy-in, and utilize RCPS techniques to resolve root causes affecting the customer experience.