Sr. Customer Success Manager, Enterprise - Remote at Highspot

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Sales EnablementIndustries

Requirements

Experienced Customer Success Manager with a proven track record of driving customer value and revenue retention
Passionate about enablement and its ability to transform organizations
Ability to thrive in a highly collaborative environment
Expertise in the Highspot platform
Strong relationship-building skills across organizational levels (ATL, OTL, BTL) and functions (Sales, Marketing, IT, Finance, Enablement, Operations, etc.)
Ability to deeply understand customer needs and strategically expand engagement
Proactive in identifying account risks and opportunities
Skilled in collaborating with internal teams (Deployment Consultants, Technical Account Managers, Support, Professional Services, Account Management)

Responsibilities

Serve as the primary owner of customer relationships, acting as the face and voice of Highspot internally and externally
Deeply understand customer needs and help business leaders expand value, footprint, and depth of engagement
Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement
Multi-thread relationships across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels; build replacement relationships in case of stakeholder turnover
Collaborate with customers to develop Mutual Value Plans
Analyze portfolio to identify risks and opportunities, prioritize for impact
Collaborate with Account Management on renewal risks, project manage plans to mitigate churn risk
Identify expansion opportunities and pass them to the Account Management team
Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize implementations and resolve technical challenges
Deliver customer-facing milestones including Solution Health Reviews and Strategic Business Reviews
Partner with Account Management for renewals and expansions
Drive product adoption, ensure customer satisfaction, and foster advocacy across organizational levels and functions

Skills

Customer Success Management

Account Management

Product Adoption

Customer Retention

Revenue Retention

Account Expansion

Sales Enablement

Cross-functional Collaboration

Risk Identification

Highspot Platform

Highspot

AI-powered sales enablement platform

About Highspot

Highspot provides a sales enablement platform that helps sales teams improve their productivity and efficiency. Its main product, Highspot Copilot, is an AI-powered digital assistant that delivers the right content to sales representatives at the right time, enhancing their ability to engage and convert potential buyers. The platform supports sales teams by managing sales content, preparing reps for different selling scenarios, and facilitating personalized interactions through digital sales rooms. Highspot also includes features for onboarding and training sales reps, ensuring they are well-prepared for real-world situations. Unlike many competitors, Highspot focuses on driving measurable outcomes such as increased win rates and reduced ramp time for sales reps. The goal of Highspot is to empower sales teams to close deals more effectively and generate higher revenue.

Seattle, WashingtonHeadquarters

2012Year Founded

$625.1MTotal Funding

SERIES_FCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees