Principal Solutions Architect – Healthcare Technology
CatalistSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal TechnologyIndustries
Requirements
- Mastery of assigned product(s) from a usage perspective, including explaining, developing, and documenting best practices, understanding business cases, features, and healthy adoption
- Ability to act as a point of contact for customer adoption, creating documentation, empowering firms, and identifying additional use cases
- Expertise in pre-sales technical support, collaborating with sales, addressing technical questions, providing guidance on implementation, requirements, best practices, and tailored demonstrations
- Skills in implementation planning, including timelines, resource requirements, integration considerations, and developing high-level technical roadmaps aligned with customer objectives
- Capability to provide technical guidance, training, and best practices to implementation partners, acting as a liaison to resolve challenges and ensure high-quality implementations
- Proficiency in proactive outreach, engaging customers to anticipate needs, identify underused features, and drive adoption
- Experience in usage analysis, monitoring and analyzing customer usage data to identify trends and engagement opportunities
- Knowledge in renewal management, working with CSMs and renewals team to identify/mitigate churn risks and spot growth opportunities
- Ability to improve customer sentiment by addressing concerns, offering tailored solutions, handling escalations, and turning customers into advocates
- Skills in feedback loop management, collecting/communicating customer feedback, acting as information conduit, assisting with documentation, and shepherding technical requests
- Expertise in technical solution design, developing designs for customer challenges, providing guidance on system architecture and integrations
Responsibilities
- Develop mastery of assigned product(s) from a usage perspective, explain/develop/document best practices, understand business cases and features, and recognize healthy adoption
- Act as point of contact for customer adoption, create documentation on new/underutilized features/practices, empower firms, and identify additional use cases
- Collaborate with sales team on pre-sales technical support, address technical questions, provide guidance on implementation/technical requirements/best practices, and assist in tailored demonstrations
- Help customers understand implementation timelines, resources, integrations; develop high-level technical roadmaps aligned with business objectives
- Provide technical guidance/training/best practices to implementation partners, act as liaison between partners/internal teams, resolve challenges, enable high-quality implementations
- Engage proactively with customers to anticipate needs, identify underused features, drive adoption, and build relationships
- Monitor/analyze customer usage data to identify trends/opportunities for increased engagement
- Work with CSMs/renewals team to identify/mitigate churn risks and spot growth opportunities
- Enhance customer sentiment by addressing concerns, offering tailored solutions, showcasing product value, handling usage/adoption escalations, and turning customers into advocates
- Collect/communicate customer feedback to internal teams, act as conduit for information flow, assist in documentation, shepherd technical requests
- Develop technical solution designs addressing customer challenges/requirements, provide guidance on system architecture and integrations
Skills
Solutions Architecture
Legal Technology
Product Mastery
Customer Adoption
Pre-Sales Support
Technical Demonstrations
Implementation Planning
Best Practices
Technical Documentation
Customer Enablement
Literati
Curated book subscription service for all ages
About Literati
Literati offers a subscription service for curated book selections aimed at both adults and children. Each month, subscribers receive a new hardcover book chosen by influential figures, known as Luminaries, from various fields such as business, sports, and the arts. This approach provides readers with enriching and inspiring content. For children, Literati features a 'try before you buy' option, allowing parents to receive a selection of expertly reviewed books to ensure quality and age-appropriateness. The company differentiates itself by combining celebrity involvement with expert curation, appealing to those seeking intellectual and inspirational reading experiences. Literati's goal is to foster a love for reading through high-quality literature while generating revenue through subscription fees and book sales.
Austin, TexasHeadquarters
2017Year Founded
$89.5MTotal Funding
SERIES_BCompany Stage
Education, Consumer GoodsIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Short-term Disability Insurance
Parental Leave
Flexible Work Hours
Unlimited Paid Time Off
Company Equity
Risks
Increased competition from companies like Book of the Month challenges Literati's market share.
Celebrity involvement risks brand reputation if associated figures face controversies.
Integration challenges from Follett Book Fairs acquisition may disrupt Literati's operations.
Differentiation
Literati offers curated book selections with celebrity involvement, enhancing its unique market position.
The 'try before you buy' model for children's books sets Literati apart from competitors.
Literati's platform includes exclusive content and discussions, enriching the reader's experience.
Upsides
Rising interest in personalized content boosts demand for Literati's curated book services.
AI-driven personalization can enhance Literati's book selection process, improving customer satisfaction.
Celebrity and influencer marketing trends align with Literati's Luminary-curated adult book offerings.
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