Strategic Account Manager
ZipSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Software, Enterprise Software, AIIndustries
Requirements
The ideal candidate will be a motivated, collaborative, and customer-focused professional with the ability to serve as a trusted advisor to strategic customers. Experience working across a diverse portfolio of accounts with unique durations and business contexts is essential. The role requires the ability to deliver data-driven insights, coordinate regular engagement with stakeholders, and collaborate effectively with internal teams. Adaptability to work across accounts of varying size and duration, and to act as an initial point of contact for critical issues, is also necessary.
Responsibilities
The Senior Support Account Manager will deliver proactive and reactive support to drive customer success across a portfolio of strategic accounts. This includes providing data-driven insights through usage analysis and proactive recommendations. The role involves coordinating regular engagement with stakeholders for issue resolution, status updates, reporting, and value discussions. The SAM will collaborate with internal technical support, engineering, peer groups, and customer success teams to advocate for customer needs. Additionally, the SAM will contribute to internal and external data intelligence initiatives to improve service quality and business insights, and act as the primary contact for customers facing impacting business-critical issues.
Skills
Account Management
Customer Support
Client Relationship Management
Problem-Solving
Communication
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees
Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Risks
Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.
Differentiation
ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.
Upsides
ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.
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