Senior Manager, Customer Solutions

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Embedded Finance, Financial Services, Payment ProcessingIndustries

Requirements

Candidates should possess over 7 years of customer-facing experience in high-tech or financial technology services, including Technical Account Management, Solutions Engineering, or Technical Consulting roles. A minimum of 3 years in a leadership or management capacity is required, along with experience in customer-facing sales or partnership roles, specifically in pre-sales engagement. Familiarity with working with cross-functional teams such as Product, Engineering, and Operations is also necessary.

Responsibilities

The Senior Manager, Customer Solutions will lead and manage a team of Customer Solution Managers, providing guidance and mentorship. They will serve as the subject matter expert on Marqeta's solutions, collaborating with customers and prospects to understand their payment product needs. Responsibilities include supporting revenue by identifying and presenting solutions, translating value statements of Marqeta's offerings, and partnering with Revenue and Product Marketing on customer-facing sales collateral. The role also involves anticipating needed solutions, coordinating with internal partners for accurate customer documentation, owning process evolutions, and ensuring the quality and accuracy of playbook content.

Skills

Customer Solutions

Payment Solutions

Compliance

Network Requirements

Embedded Finance

Financial Access

Problem-Solving

Strategic Thinking

Customer-Centric Design

Scalability

Marqeta

Card issuing and payment processing solutions

About Marqeta

Marqeta provides modern card issuing and payment processing solutions in the fintech sector. Its platform allows businesses to create, issue, and manage payment cards tailored to their specific needs, such as expense management and consumer payments. The service operates through an open API, enabling clients to integrate Marqeta's capabilities into their own applications. This flexibility sets Marqeta apart from competitors, as it caters to a diverse range of clients, including financial institutions and tech companies. The company generates revenue primarily through transaction fees each time a card is used, along with potential setup and service fees. Marqeta's ability to quickly adapt to the growing demand for digital payments, especially during the COVID-19 pandemic, has contributed to its significant presence in the market.

Oakland, CaliforniaHeadquarters

2010Year Founded

$526.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees