Senior Client Success Partner Perioperative

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not Specified

Qventus is a leading healthcare transformation company with over 12 years of experience. They utilize machine learning, generative AI, and behavioral science to improve patient care and empower care teams. Qventus is backed by leading investors and offers the opportunity to impact patient lives and work with a mission-driven team.

Position Summary

The Senior Client Success Partner - Periop will be responsible for the successful deployment and adoption of Qventus' perioperative solutions. This role involves building strong relationships with key leaders and users in hospitals, acting as a liaison between Qventus and clients, as well as internal delivery and product teams. The role requires creative thinking for new product use cases and ensuring high platform usage.

Key Responsibilities

• Manage and grow successful partnerships with leading healthcare provider organizations.
• Utilize deep periop expertise to gain buy-in from users, executives, and surgeons for workflows and tool adoption.
• Influence clients to adopt industry best practices by challenging the status quo.
• Advocate for product improvements internally and collaborate with the Product team to implement new functionalities.
• Partner with the Marketing team to create standard collateral for client training and engagement.
• Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal.
• Navigate executive-level conversations with clients using data-driven business cases to drive system-wide change.
• Lead complex engagements with matrixed teams (clinical, technical, operational) internally and at client sites with minimal supervision.

Requirements

• 4+ years of professional experience in a top healthcare consulting firm or a client-facing professional services role at a workflow-oriented SaaS company.
• Polished executive presence with the ability to create compelling value narratives using visually appealing slides and robust data.
• Proven track record of developing and maintaining professional relationships across all levels of a hospital organization.
• Experience collaborating cross-functionally with internal and external stakeholders in fast-paced environments with evolving client priorities.
• Client or Account Management experience with complex healthcare organizations, demonstrating strategic problem-solving and value-driven efforts.
• Ability to understand client business challenges and translate AI solutions into meaningful operational impact.
• Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability.
• Excitement about the potential of AI to transform healthcare.
• Familiarity with EHR systems.
• Ability to travel up to 50% nationwide.

Preferred Qualifications

• Deep understanding of the surgical domain and related hospital operations.
• Knowledge of acute care patient flow processes and solutions.
• Change management experience.