Clinical Customer Success Executive (Chicago, IL)
Hippocratic AI- Full Time
- Senior (5 to 8 years)
Candidates should have 4+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company, polished executive presence, the ability to create compelling value narratives, a proven track record of developing and maintaining professional relationships across all levels of a hospital organization, experience collaborating cross functionally with internal and external stakeholders, a strong sense of ownership and accountability for client outcomes, familiarity with EHR systems, and the ability to travel up to 50% nationwide.
As a Senior Client Success Partner - Periop, you will manage and grow successful partnerships with nationally leading healthcare provider organizations, leverage deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, creatively think about new use cases for the product, ensure high usage of the Qventus platform, play a key role in ensuring successful deployment and adoption of Qventus' perioperative solutions, develop deep relationships with key leaders and users in hospitals, act as a critical link between Qventus and the client, and our internal delivery and product teams, challenge the status quo at client sites, influence clients to adopt industry-best practices, advocate internally for critical product improvements, collaborate with Product team to implement new solution functionality at live clients, partner with the Marketing team to establish standard collateral for client training and engagement, manage cross-functional work to meet contractual commitments, navigate difficult conversations with client executives, lead complex engagements with matrixed teams, and demonstrate excitement about the potential of AI to transform healthcare.
Automates healthcare operations using AI technology
Qventus provides a platform that uses artificial intelligence and machine learning to improve healthcare operations. The platform integrates data from Electronic Health Records and market sources to automate various care processes. By optimizing resource utilization and increasing visibility within healthcare facilities, Qventus helps reduce patient stays and enhances the quality of care. It also aims to alleviate staff burnout by minimizing cognitive load, allowing healthcare workers to spend more time with patients. Unlike many competitors, Qventus focuses on strategic partnerships and has demonstrated significant financial benefits for its clients, with some reporting over $10 million in annual savings. The goal of Qventus is to transform healthcare operations, making them more efficient and effective for both providers and patients.