Senior Revenue Operations Manager

Position Overview:

Jobber is seeking a Senior Revenue Operations Manager to join our Revenue Operations (RevOps) department. This role is crucial for driving strategic projects that support Jobber's aggressive growth, improving customer satisfaction, and fostering the adoption of our platform. You will play a key role in shaping the vision, structure, and processes necessary to scale the department and establish Jobber as the market leader in the Home and Commercial Services industry. This position is part of the PostSale team, supporting onboarding, account management/expansion, and support teams, as well as assisting our fintech teams.

About Jobber:

Jobber exists to help people in small businesses be successful. We provide technology solutions for small home service businesses, such as plumbers, painters, and landscapers, transforming how they deliver service. Our platform enables them to quote, schedule, invoice, and collect payments efficiently, while delivering a professional customer experience.

Jobber's culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. We have also been featured on the Globe and Mail’s Canada’s Top Growing Companies list and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists.

The Revenue Operations Team:

The Revenue Operations team is strategically positioned at the intersection of people, process, technology, and data. Their focus is on driving a buyer-centric go-to-market strategy and enabling Jobber to engage with the right person, at the right time, and in the right way. The team's collaborative efforts create a synergy that is greater than the sum of its individual parts.

Responsibilities:

• Act as a senior subject matter expert within the RevOps organization and contribute to the development of junior staff.
• Drive mission-critical initiatives across both go-to-market strategy and technical transformation.
• Own the operational aspects of our go-to-market functions, collaborating with Marketing, Sales, and Success stakeholders to optimize processes for prospect conversion throughout the funnel.
• Facilitate and lead strategic planning with go-to-market leadership and Finance for high-level initiatives, including organizational structure, sales tactics, segmentation, and new experiments.
• Collaborate effectively internally and externally, serving as a liaison between go-to-market craft functions to align on top priorities.
• Work closely with technical teams to implement system and process changes.
• Establish and maintain the source of truth for go-to-market metrics, creating, communicating, and tracking key performance indicators to drive business forward and set team targets.
• Analyze trends and performance to identify efficiencies and understand process bottlenecks and inconsistencies across the sales lifecycle.
• Identify the technological needs of go-to-market teams and manage tooling changes from sourcing through to implementation.

Requirements:

• Extensive combined experience in RevOps.

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]