[Remote] Head of Revenue Operations at Backbase

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

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Requirements

Bachelor's degree in Computer Science, Business Administration, or related field
8+ years of experience in Revenue Operations, Sales Operations, or related field
Proven track record of scaling RevOps teams and driving revenue growth
Strong technical skills in CRM systems, data analytics, and business intelligence
Experience with Salesforce, HubSpot, and other GTM tech stacks
Excellent leadership and team development skills
Strong communication and collaboration skills
Ability to partner with cross-functional teams, including Sales, Marketing, and Finance

Responsibilities

Architect and run the operating system that drives revenue across Marketing, Sales, Channel, and Customer Success
Unify data, systems, and processes across self-serve, mid-market, and enterprise motions
Lead a RevOps team (scaling from 2-3 to 5+) that unifies systems, analytics, forecasting, and process design across all GTM functions
Build and run the operational system that powers predictable, scalable revenue growth
Partner with CRO and sales leadership, VP of Marketing, and VP Customer Success to drive alignment on growth priorities and company-wide revenue KPIs
Own board-level reporting on pipeline health, forecast accuracy, and operational efficiency
Build frameworks for goal-setting and business performance tracking that align targets with strategic objectives
Own and evolve the GTM tech stack – Salesforce, HubSpot, Outreach, attribution tools, and BI platforms
Drive system integration, process automation, and data governance to ensure single source of truth across all teams
Build unified reporting framework with real-time visibility into funnel performance, conversion trends, and win/loss analysis
Own forecasting processes across Self-Serve and Enterprise segments, ensuring accuracy and accountability
Lead weekly pipeline reviews and monthly forecast calls with the CRO to keep revenue targets on track
Deliver executive dashboards and board materials highlighting operational metrics and growth drivers
Enhance sales effectiveness through territory design, account segmentation, rules of engagement, and methodology refinement
Design and operationalize quota, incentive, and commission models that drive performance and predictability
Create scalable processes from lead capture through renewal with clear SLAs and handoffs between teams
Implement data-driven sales planning that improves pipeline hygiene, deal velocity, and win rates
Diagnose bottlenecks and redesign GTM processes to reduce friction and improve cycle time
Establish culture of data discipline ensuring CRM accuracy and consistent reporting standards
Champion automation initiatives that enhance productivity while maintaining customer-centric approach
Build consistent operating rhythms including pipeline reviews, QBRs, and forecast calls
Build, lead, and scale a high-performing RevOps team from 2-5 members

Backbase

Engagement banking platform for digital transformation

About Backbase

Backbase offers an Engagement Banking Platform that helps banks modernize their customer interactions and internal operations by replacing outdated IT systems. The platform allows banks to enhance customer journeys and eliminate operational silos, empowering both customers and employees. Backbase stands out by providing out-of-the-box web and mobile solutions, along with Model Bank accelerators that simplify digital transformation. The company generates revenue through platform usage fees, comprehensive documentation, and training, while also enabling banks to create unique features with their open APIs and SDK.

Amsterdam, NetherlandsHeadquarters

2003Year Founded

$128.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging regulations like the EU AI Act may increase compliance costs for Backbase.

Competition from other fintech companies could erode Backbase's market share.

Integration challenges with TD Bank may arise if customer expectations are not met.

Differentiation

Backbase's platform offers seamless integration with any back-end system for banks.

The company provides out-of-the-box web and mobile journeys for digital transformation.

Backbase's Model Bank accelerators embody industry best practices for rapid implementation.

Upsides

Partnership with TD Bank enhances digital experiences for over two million cardholders.

Collaboration with Seven expands Backbase's influence in Africa and the Middle East.

Increased AI adoption in banking offers Backbase opportunities to enhance platform capabilities.

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