Senior Representative I, Customer Solutions at ServiceRocket

Valenzuela, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Typically requires a minimum of 6 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree; or equivalent experience
Proven track record of closing large complex enterprise deals
Atlassian technology knowledge and experience is a huge plus
Proven track record working in B2B environments/marketplaces
Experience in working with Tech or IT Services companies
Experience in developing strategic customer relationships and partnerships
Excellent communication, presentation, and negotiation skills
Self-motivated, results-oriented, and driven to exceed expectations
Competency in the typical back office support tools and CRM

Responsibilities

Build and maintain lasting relationships with customers and partners
Perform prospecting activities such as cold calling and networking
Generate leads, manage pipeline, update forecast, and develop account plans
Close opportunities to achieve sales targets
Follow up with customers regularly to ensure needs are being met and to identify opportunities
Maintain CRM and accounts plans for customers and prospects
Coordinate internal and external resources to improve customers’ experience
Stay current with ServiceRocket’s offerings and industry trends
Host product demonstrations, webinars, and other online events to educate customers and prospects
Illustrate the value of ServiceRocket’s products and services to create growth opportunities
Participate in brainstorming, office activities, staff meetings, and client meetings
Research and assist with program development for existing customers and new prospects

Skills

Key technologies and capabilities for this role

AtlassianCRMCold CallingLead GenerationPipeline ManagementSales ClosingProduct DemonstrationsWebinarsEnterprise SalesAccount Planning

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

This information is not specified in the job description.

What experience and skills are required for this position?

The role typically requires a minimum of 6 years of related experience with a Bachelor’s degree (or 4 years with a Master’s), a proven track record of closing large complex enterprise deals, experience in B2B environments and Tech/IT Services, excellent communication, presentation, and negotiation skills, and competency in CRM and back office tools. Atlassian technology knowledge is a huge plus.

What is the company culture like at ServiceRocket?

ServiceRocket offers a fun-loving and inclusive work environment that supports professional growth and personal well-being, with a collaborative mindset, commitment to the development of every Rocketeer, and trust of every customer. They’ve been certified as a best place to work for their US, Chile, and Malaysian offices.

What makes a strong candidate for this Senior Representative role?

Strong candidates will have a proven track record of closing large complex enterprise deals, experience in B2B Tech/IT Services environments, Atlassian technology knowledge, and excellent communication, presentation, and negotiation skills.

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees