[Remote] Senior Engagement Manager at ServiceNow

Orlando, Florida, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

8+ years progressive experience as part of a professional services organization; or equivalent education/experience
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Industry domain expertise in workflow
ServiceNow certifications in aligned workflow

Responsibilities

Oversee the on time, on budget delivery of the defined solution scope to meet the customer's desired results
Complete projects following ServiceNow's NowCreate methodology, working in collaboration with the customer project team and any involved partner
Ensure governance is followed to gain team member support for the project, including risk and issue mitigation
Assemble and lead the ServiceNow resources on the project, ensuring they understand the planned tasks, tracking actual progress, and managing deviations
Lead the delivery team throughout the engagement, often in collaboration with a services partner
Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered
Understand the goals and align the deliverables accordingly
Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success
Be the single contact to encourage collaboration and customer agreement on proposed solutions
Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results
Lead the delivery team throughout large complex engagements, often in collaboration with a services partner
Identify gaps between actuals and plan of record, proposing solutions and driving resolutions

Skills

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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