[Remote] Senior Engagement Manager at ServiceNow

Orlando, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT Services, Cloud ComputingIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry)
8+ years progressive experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 50%
Industry domain expertise in <insert workflow>
Creativity with comfort running projects independently
Success driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow FD21

Responsibilities

Oversee the on-time, on-budget delivery of the defined solution scope to meet the customer's desired results, following ServiceNow's NowCreate methodology
Collaborate with the customer project team and any involved partner, ensuring governance is followed to gain team member support, including risk and issue mitigation
Assemble and lead the ServiceNow resources on the project, ensuring they understand planned tasks, tracking actual progress, and managing deviations
Lead the delivery team throughout the engagement, often in collaboration with a services partner
Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered
Understand the goals and align the deliverables accordingly
Apply expertise from the NowCreate methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success
Be the single contact to encourage collaboration and customer agreement on proposed solutions
Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results
Lead the delivery team throughout large complex engagements, often in collaboration with a services partner
Identify gaps between actuals and plan of record, proposing solutions and driving resolutions

Skills

Key technologies and capabilities for this role

Project ManagementNowCreate MethodologyEngagement GovernanceRisk ManagementChange ManagementResource ManagementStakeholder ManagementFinancial ManagementAgile DeliveryCustomer Success

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What is the salary range for this role?

This information is not specified in the job description.

What experience is required for the Senior Engagement Manager role?

Candidates need 8+ years of progressive experience in a professional services organization or equivalent, experience leveraging AI in work processes, industry domain expertise, and the ability to run projects independently.

How much travel is required in this role?

The role requires the ability to travel up to 50%.

What makes a strong candidate for this position?

Strong candidates have 8+ years in professional services, AI integration experience, industry expertise, and the creativity to independently manage complex projects while leading teams.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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