[Remote] Senior Principal Engagement Manager, Banking, Wealth and Insurance Industry at ServiceNow

The Senior Principal Engagement Manager will manage key internal and external initiatives, focusing on implementing new projects and navigating customers through these projects. Responsibilities include managing cross-functional projects and teams, senior-level business executives, and customers to provide a unique customer experience. They will provide weekly/monthly and quarterly updates to customers and internal executive teams, manage each project phase, and influence project direction through strategic initiatives. The role involves developing and presenting the value proposition, mentoring team members, identifying and resolving gaps between actuals and plan, and utilizing analytics and KPIs to understand project performance. The Engagement Manager will also gather and analyze data to inform decisions, communicate abstract ideas clearly, and manage complex project objectives.