8x8

Senior Paid Media Manager

Massachusetts, United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Experience, Unified Communications, Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS), Software, BiotechnologyIndustries

Requirements

Candidates should possess 7-10+ years of progressive experience in paid media management, with a strong focus on B2B products in UCaaS, CCaaS, and CX solutions. Expertise in global paid acquisition across search, social, affiliate, and programmatic channels is required, along with a data-driven approach and experience in performance marketing and cross-functional leadership. Proficiency in Google Ads, Microsoft Ads, LinkedIn, 6sense, programmatic platforms, and intent data is essential.

Responsibilities

The Senior Paid Media Manager will architect and manage a global paid media strategy, including budget planning, forecasting, and daily operational alignment. Responsibilities include direct oversight of campaign setup and optimization across various platforms, leading a test-and-learn roadmap, and analyzing performance with accurate attribution. The role involves cross-functional collaboration with ABM, Product Marketing, Sales, and Analytics teams, mentoring junior team members, and presenting strategic recommendations to senior executives.

Skills

Paid Search
Paid Social
Affiliate Marketing
Programmatic Advertising
Content Syndication
Performance Marketing
Budget Planning
Forecasting
Data Analysis
B2B Marketing
UCaaS
CCaaS
CX Solutions
AI

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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