Senior Manager, Sales Training

Employment Type: Full-time Work Schedule: Standard (Mon-Fri) Environmental Conditions: Office

Position Overview

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access, and a global footprint. Our broad customer base, from research, clinical to commercial production, means you can have a broad and significant impact. All while working in an environment where you will be supported, valued, and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

The Senior Manager, Sales Training will define, lead, and implement sales training programs globally. This role is responsible for global curriculum design, development, and implementation of informative strategy and content that ensures all Sales professionals have knowledge of MBD’s workflow offerings, sales skills, technical skills, sales process skills, and sophisticated sales techniques. This role will lead a dedicated team of specialists passionate about training content, design/implementation, onboarding, and technical skills.

Responsibilities

• Drive and implement a training and development strategy for the global Sales team that enables the achievement of Sales targets and goals.
• Establish a culture of continual learning and professional development.
• Lead all aspects of the development of a sales training framework to specify training requirements, assess current skills, and identify gaps.
• Lead the build-out of training curriculum with a variety of training assets to provide training resources to all sales personnel.
• Demonstrate extensive knowledge of adult learning principles and the requirements for development and implementation of appropriate training initiatives.
• Maintain and support high ethical integrity in the delivery and content of training and development programs.
• Partner with Sales leadership to support the launch of new programs and initiatives through analysis, design, and development of the most efficient content delivery that meets the program's objectives.
• Deliver training courses personally as well as via the team.
• Build and maintain strong collaborator relationships across the organization including Sales, Product Management, Marketing, and HR by establishing an intimate knowledge of the current challenges and business needs of the global field sales organization, marketing, product, and other internal groups, as well as industry and regional trends.
• Drive best practice standardization and adapt to include innovative approaches as appropriate.
• Work with the Commercial Operations leadership team to align Sales training business objectives and ensure this fits with the strategic vision.
• Review training programs for sales effectiveness through surveys and other means.
• Develop a training and development dashboard/bowler that demonstrates the scope, impact, and success of the training organization & track against defined goals.
• Develop and maintain curriculum, assignments, and course completion data.
• Coordinate training venues, logistics, transport, and accommodations as required, to achieve efficient training attendance and delivery.
• Develop roles/responsibilities and implement sales mentors, regional training points, and “Training counsel” programs.
• Conduct quality assurance checks to ensure skills and knowledge are being transferred to participants.
• Drive alignment with key stakeholders.

Knowledge, Skills, Abilities

• Bachelor’s degree in Life Science (e.g., Microbiology).
• 10+ years of related sales and/or training experience.
• Experience with Korn Ferry and the Miller Heiman sales methodology.
• Demonstrated excellence in curriculum design and development.
• A detailed understanding of the dynamics of adult learning.
• Ability to work on various assignments simultaneously.
• Ability to empower and develop others.
• Strong leadership skills, experience with organization change management & coaching teams to deliver outstanding results.