Sales Experience Specialist

Employment Type: Full-Time

About Multiply Mortgage

Multiply Mortgage is a technology company and a mortgage company. We pair experienced, local mortgage advisors on our team with technology to deliver a better customer experience. Through our company partnerships channel, we partner directly with companies to offer mortgages as an employee benefit — with exceptional rates, concierge service, and modern software.

Our team previously built consumer tech products at Uber, Square, DoorDash, and Google, and we are bringing the customer experience we love from these products to mortgage origination. We’re committed to building technology that enhances, rather than replaces, experienced mortgage loan originators. A mortgage is the largest financial transaction of most Americans’ lives—they deserve an expert advisor to guide them through the process, and technology that makes the experience smoother.

Multiply Mortgage is backed by Kleiner Perkins, A*, and Box Group, as well as founders and executives from Ramp, Plaid, Figma, DoorDash, Notion, Instacart, Faire, Flexport, Niantic, Rippling, Iterable, Lattice, Newfront, and more.

Opportunity Overview

The Sales Experience Specialist is responsible for delivering comprehensive training and ongoing support to new and existing loan officers and processors on all company loan origination and marketing systems. This role designs and executes a structured one-week onboarding training agenda, creates a detailed 120-day new hire journey map, and acts as the go-to resource for system-related questions and troubleshooting—not as IT support, but as a subject matter expert for the business tools and workflows used by mortgage sales professionals.

Key Responsibilities

New Hire Training & Onboarding

• Develop and deliver a structured, interactive one-week training program for new loan officers and processors covering all loan origination and marketing systems.
• Create and maintain a 120-day new hire journey map, outlining key milestones, learning objectives, and touchpoints to ensure a successful ramp-up and integration.
• Prepare and distribute onboarding materials, including welcome packets, training manuals, and system guides.
• Facilitate introductions to key team members and coordinate shadowing opportunities with experienced staff.

Ongoing Systems Support

• Serve as the primary resource for all system-related questions from loan officers and processors, including CRM, LOS, marketing portals, and related tools.
• Troubleshoot user issues, provide workflow guidance, and offer best practices for maximizing system efficiency and compliance.
• Maintain up-to-date knowledge of all system updates and enhancements; communicate changes and provide supplemental training as needed.

Training & Resource Development

• Continuously update training content to reflect system changes, regulatory updates, and business process improvements.
• Develop quick reference guides, video tutorials, and FAQs for common system tasks and challenges.
• Gather feedback from users to identify training gaps and recommend solutions.

Sales and Marketing Enablement

• Assist Marketing Manager to develop training plan for new hires and existing staff on marketing systems and tools, including lead management, campaign execution, and reporting.

Why Join Multiply Mortgage?

• Be part of transforming the mortgage experience, ensuring our customers' largest financial decisions are handled with ease and care.
• Shape the future of our company, contributing to meaningful change as part of a collaborative, high-performing team.
• Thrive in a culture rooted in ownership, honesty, positive intent, and humility.
• Enjoy competitive rewards, including:
  • Equity.
  • Comprehensive health, dental, vision, and life insurance for you and your family.
  • 401k retirement plan.
  • Flexible PTO policies designed to be utilized fully.
  • 12 weeks of paid parental leave for new parents.

What We’re Looking For

You bring:

• Proven experience in mortgage operations, sales enablement, or training—preferably.