Director, Operations Training

Remote

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$135,000 – $155,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, FintechIndustries

Requirements

Candidates must have a proven track record in designing and facilitating remote sales onboarding curriculum and training programs that accelerate ramp-up and drive strong sales performance. A minimum of 7 years of experience in training and development is required, including at least 3 years in a Director-level role. Experience managing a Learning Management System (LMS), specifically Workday LMS and Rise, is also necessary.

Responsibilities

The Director of Operations Training will design, implement, and oversee comprehensive training programs for Sales and Customer Service agents, focusing on impactful onboarding and enhancing team capabilities. They will lead a team of seven, providing direction and coaching, and manage multiple training projects from concept to delivery. Responsibilities include establishing KPIs, analyzing training outcomes, optimizing programs, and partnering with leadership to align development plans with business goals.

Skills

Training Program Development

Sales Training

Customer Service Training

Onboarding Programs

Facilitation

Project Management

Strategic Thinking

Delegation

Kin Insurance

Simplifies home insurance for homeowners

About Kin Insurance

Kin Insurance simplifies the home insurance experience for homeowners, especially those living in coastal areas. The company offers clear and straightforward insurance options that are easy to understand and obtain, addressing the complexities and high costs typically associated with home insurance. By providing direct-to-consumer policies, Kin eliminates the need for brokers or agents, which helps reduce costs and allows for more personalized service. This model fosters a closer relationship with clients, enhancing customer satisfaction. Kin uses technology and data to offer competitive rates and tailor coverage to meet individual homeowner needs. Their commitment to transparency and customer support is evident, with many clients saving an average of $500 when switching to Kin. The goal of Kin Insurance is to make home insurance more accessible, affordable, and customer-focused, distinguishing itself in the competitive insurance market.

Chicago, IllinoisHeadquarters

2016Year Founded

$317.1MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Medical, dental, and vision

Life & disability

Commuter benefits

401k

Education & professional development

Flexible PTO

Company provided lunch

Risks

Increased competition from insurtech companies like Lemonade and Hippo.

Potential impact of climate change on coastal areas could raise claims costs.

Regulatory challenges in new markets like Texas may complicate operations.

Differentiation

Kin Insurance offers direct-to-consumer policies, eliminating the need for brokers.

The company uses extensive property data for precise pricing and improved underwriting.

Kin focuses on coastal homeowners, providing tailored insurance solutions for high-risk areas.

Upsides

Kin's expansion into Texas taps into an underserved market with high demand.

The company achieved a $1bn valuation, securing its Unicorn status in 2023.

Kin's technology-driven model ensures competitive rates and personalized service.

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