Senior Manager, Product Management (CRM - Customer Relationship Management Products) at Expedia Group

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, TechnologyIndustries

Requirements

8+ years of experience in a product role scaling internal user efficiency
Experience with Salesforce (preferred)
Experience leading a product management team with responsibility for a broad product portfolio, including prioritizing scope, allocating resources, and organizing teams for coordinated delivery
Effective communicator who can simplify complex situations to rally individuals at all levels
Driving force in integrating AI/ML and personalized experiences for internal users
Maintains high standards for individual, team, and organizational accomplishments, pursuing daring goals and deriving satisfaction from continuous improvement

Responsibilities

Develop product plans: Lead a team of product managers and collaborate with cross-functional business stakeholders to define and continuously refine the long-term product vision. Create business cases and product strategy artifacts for top Sales and Support user needs
Drive customer-centricity: Represent the voice of Sales and Support users and champion to additional internal Product & Tech teams. Identify organizational, technical, product, design, and data gaps to unlock step change-improvements
Conduct product delivery: Tackle broad internal user needs and themes that cut across multiple business groups, with an emphasis on end-to-end experiences and outcomes. Establish a data-driven framework for evaluating and prioritizing opportunities, partner with Business Enablement teams to develop compelling experiences, and deliver across all required teams and dependencies
Optimize Performance: Define success metrics for the Sales CRM Experience. Partner with business and analytics teams on frameworks for measuring performance. Continuously improve outcomes for internal users

Skills

Key technologies and capabilities for this role

Product ManagementCRMUser ExperienceProduct StrategyBusiness CasesSales WorkflowsCross-functional CollaborationInternal Tools

Questions & Answers

Common questions about this position

What benefits does Expedia Group offer?

Expedia Group provides a full benefits package including exciting travel perks, generous time-off, parental leave, a flexible work model with cool offices, and career development resources.

Is this a remote position or what's the work arrangement?

The role offers a flexible work model with some pretty cool offices.

What experience is required for this Senior Manager role?

Candidates need 8+ years of experience in a product role scaling internal user efficiency, experience leading a product management team for a broad portfolio including prioritizing scope and resource allocation, and strong communication skills.

What is the company culture like at Expedia Group?

Expedia Group fosters a diverse, vibrant, and welcoming community with an open culture where everyone belongs, differences are celebrated, and success is shared collectively, guided by Values and Leadership Agreements.

What makes a strong candidate for this product management role?

A strong candidate has 8+ years scaling internal user efficiency, experience leading product teams on broad portfolios, expertise in Salesforce as a plus, and is an effective communicator who simplifies complexity.

Expedia Group

Travel booking platform for various services

About Expedia Group

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users to various travel options, including flights, hotels, car rentals, vacation packages, and activities, allowing them to find and book trips that fit their needs and budgets. The company generates revenue primarily through commissions from bookings made on its platforms and through advertising, where travel service providers can promote their offerings. Unlike many competitors, Expedia Group not only serves individual travelers but also partners with travel agencies and corporate clients, providing them with valuable data and tools to enhance their operations. The goal of Expedia Group is to create a seamless travel experience for users while supporting its partners in growing their businesses.

Bellevue, WashingtonHeadquarters

1996Year Founded

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

Benefits

Paid Vacation

Parental Leave

Hybrid Work Options

Professional Development Budget

Risks

Riyadh Air's entry into the market could increase competition for Expedia.

CFO transition may lead to strategic shifts or instability in financial management.

Expedia's partnership with Mondelez WTR may not yield expected results due to economic uncertainties.

Differentiation

Expedia Group operates a diverse portfolio of travel brands, including Expedia and Vrbo.

The company offers a comprehensive suite of services for travelers and travel-related businesses.

Expedia Group partners with service providers, offering data, tools, and technology to optimize operations.

Upsides

Increased demand for personalized travel experiences enhances Expedia's AI-driven recommendation systems.

The rise of 'workcations' allows Expedia to market longer stay packages.

Sustainability in travel is a priority, enabling Expedia to promote eco-friendly options.

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