[Remote] Director, GTM Technology & Operations at Harvey

San Francisco, California, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Business-minded operations leader
Understanding of how marketing, sales, and customer success processes drive revenue
Experience translating processes into technology enablement, data flow, and systems design
Experience with CRM, marketing automation, and customer success platforms
Experience with data governance standards
Leadership experience managing a team of business analysts
Experience with process documentation and solution design specifications
Experience defining success metrics and validating business cases
Experience with resource allocation, timelines, and dependencies
Experience establishing governance frameworks

Responsibilities

Develop and own the GTM technology roadmap across Marketing, Sales, Customer Success, and Partnerships
Partner with GTM executive leaders to identify pain points, gaps, and opportunities where technology and process design can improve outcomes
Maintain a clear view of system interdependencies and data flow across relevant tools
Ensure all GTM technology initiatives align with business priorities, scalability goals, and data governance standards
Lead a team of business analysts who deeply understand GTM processes
Translate business needs into detailed functional requirements, process documentation, and solution design specifications
Work with cross-functional stakeholders to define success metrics and validate business cases
Champion operational excellence and process optimization
Run a structured intake and prioritization process for GTM technology requests and initiatives
Facilitate alignment between GTM executives, Finance, and IT on resource allocation, timelines, and dependencies
Establish governance frameworks to manage competing priorities and ensure transparency into decision-making and project status
Maintain a living document of GTM technology requirements and roadmap

Skills

Harvey

Custom AI solutions for law firms

About Harvey

Harvey.ai builds custom Large Language Models (LLMs) specifically designed for top law firms to help them tackle complex legal challenges. These AI models are tailored to various legal practice areas and jurisdictions, allowing firms to enhance their efficiency and accuracy in legal work. Harvey.ai's technology includes an AI chatbot developed in collaboration with Allen & Overy, which demonstrates how their solutions can streamline operations and reduce manual workloads. The company operates on a business model that combines customization fees for developing these models with ongoing subscription fees for support and updates. Unlike many competitors, Harvey.ai focuses exclusively on the legal sector, ensuring that their products meet the unique needs of elite law firms. The goal of Harvey.ai is to transform the legal industry by providing advanced AI tools that improve decision-making and operational efficiency while maintaining high standards of data security.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$200.4MTotal Funding

SERIES_CCompany Stage

Cybersecurity, LegalIndustries

201-500Employees

Risks

Over-reliance on partnerships could lead to strategic vulnerabilities if they dissolve.

LexLegis.ai's global expansion poses a competitive threat in legal research.

Rapid AI innovation and crowded CLM market may challenge Harvey's growth.

Differentiation

Harvey offers custom LLMs tailored for elite law firms' complex legal challenges.

The company provides a unified interface for legal workflows, enhancing efficiency.

Harvey's BigLaw Bench evaluates AI accuracy in legal tasks, setting industry standards.

Upsides

Partnership with Icertis enhances contract analysis and risk assessment capabilities.

Expansion into Japan with Mori Hamada Matsumoto opens new revenue streams.

Revamped GenAI Assistant improves user experience and output quality for legal professionals.

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