[Remote] Senior Product Manager - Outage Management at Kraken

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Utilities, Renewable EnergyIndustries

Requirements

4+ years of product management experience in enterprise software with at least two years of experience in the utility industry
Worked in or closely with electric utilities and understand how outages impact operations, customers, and regulators
Familiar with outage management systems (OMS), field operations, or grid reliability processes
Systems thinker who can connect customer experience, data, and operational workflows into coherent, scalable products
Adaptable and thrives in a dynamic environment, whether working on high-level product strategy or executing
Proven experience leading cross-functional teams, including engineering, UX, and data science
Strong analytical skills, with the ability to define and track key success metrics
Excellent communication and stakeholder management, balancing technical and business needs
Comfort engaging with clients during sales, discovery, and delivery
Passion for customer experience, with a strong focus on usability, efficiency, and empathy

Responsibilities

Define and own the vision, strategy, and roadmap for outage management across the Kraken platform
Partner with utilities, client delivery, and internal product teams to identify key needs and prioritize impactful solutions
Translate insights from real-world outage operations into clear product outcomes and measurable success metrics
Collaborate with Global Product teams to design, build, and refine tools that improve outage visibility, communication, and restoration coordination
Continuously learn from live events to improve product performance and customer experience
Collaborate across data, operations, customer, and platform teams to design and deliver outcomes needed during blue-sky and storm conditions
Work closely across teams to prioritize and deliver capabilities that make Kraken the platform utilities rely on during outage events

Skills

Key technologies and capabilities for this role

Product ManagementAIProduct RoadmapStakeholder CollaborationOutage ManagementCustomer ExperienceUtilities SoftwareData OperationsETR CalculationsVisualization Tools

Questions & Answers

Common questions about this position

What experience is required for the Senior Product Manager role?

Candidates need 4+ years of product management experience in enterprise software, with at least two years in the utility industry, familiarity with outage management systems (OMS), field operations, or grid reliability processes, and experience leading cross-functional teams including engineering, UX, and data science.

What will I be doing as the Senior Product Manager for Outage Management?

You'll define and own the vision, strategy, and roadmap for outage management, partner with utilities and internal teams to prioritize solutions, translate insights into product outcomes, collaborate on tools for outage visibility and communication, and continuously improve based on live events.

What skills make a strong candidate for this position?

Strong candidates are systems thinkers who connect customer experience, data, and operations; adaptable in dynamic environments; possess strong analytical skills for metrics; excellent communication and stakeholder management; and comfort engaging with clients, plus passion for customer experience.

What is the work arrangement or location for this role?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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